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COMPUTER INFORMATION SERVICES SPECIALIST I

Information Technology Division

Recruitment #22-004408-0004

Introduction

THIS RECRUITMENT IS LIMITED TO CURRENT TEMPORARY, CONTRACTUAL AND PERMANENT STATE OF MARYLAND EMPLOYEES

This is a position specific recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only.

GRADE

13

LOCATION OF POSITION

Annapolis, Maryland

POSITION DUTIES

The main purpose of this position is to provide support for the Comptroller of Maryland's Distributed Systems Computing Environment. These responsibilities include answering inbound support calls, troubleshooting hardware/software applications including business critical tax processing, revenue systems and their related infrastructure.

The main purpose of this position is to provide support for the Comptroller of Maryland's Distributed Systems Computing Environment. These responsibilities include answering inbound support calls, troubleshooting hardware/software applications including business critical tax processing, revenue systems and their related infrastructure.

Primary responsibilities:

  • Computer equipment deployment and maintenance. Install new hardware and software throughout the agency's main offices and branch offices.
  • Work to resolve Tier I reported technical issues with the use of available Help Desk resources on share drive and knowledge articles.
  • Use the current ticketing system to record, distribute, monitor, report, and document instances of problems as they are reported to the Service Desk.
  • Hardware Inventory Management. Perform regular review of hardware inventory.
  • Audio/Visual support for meetings. Assist customers with scheduling and setup of Video Conferencing

PLEASE NOTE: ITD is responsible for the 24x7x365 support for ADC mainframe, distributed systems, and networks. All ITD employees are available for on-call support. As such, this position is required to occasionally work an off-hour schedule, weekdays prior to 7:30 a.m. and / or after 5:00 p.m., weekends, and holidays.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications.

NOTES:

  1. Candidates may substitute additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications on a year-for-year basis for the required education.
  2. Candidates may substitute nine credit hours in personal computer applications at an accredited college, university or institution for the required experience.
  3. Candidates may substitute the completion of a certification program in computer repair, such as Microsoft A+ or an equivalent program for the required experience.
  4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
** For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalency evaluating members identified at http://www.naces.org/members.html.

DESIRED OR PREFERRED QUALIFICATIONS

  • One year experience supporting client-server applications in an enterprise environment.
  • Basic knowledge of Microsoft Operating Systems.
  • Familiarity with Microsoft Office 365 Suite.
  • Familiarity with Windows 10 and 11 OS.
  • Experience with any Help Desk Ticketing System.

LIMITATIONS ON SELECTION

THIS RECRUITMENT IS LIMITED TO CURRENT TEMPORARY, CONTRACTUAL AND PERMANENT STATE OF MARYLAND EMPLOYEES

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

*Resumes will not be accepted in lieu of a completed application.

EXAMINATION PROCESS

Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.

BENEFITS

FURTHER INSTRUCTIONS

Veterans

We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214.

Attachments

The preferred method for submitting additional information is to upload it directly into your online account. Please remove references to the first 5 digits of your SSN and your DOB on all attachments by deleting, redacting or blacking that information out with a marker. Any attachments necessary to demonstrate the minimum qualifications were met must be submitted by the filing deadline.

Faxes/Email

The online application process is STRONGLY preferred. If you choose fax or email as the option to submit your application and/or required additional information, you must include the following information on each page you submit:

  1. First and Last Name
  2. Recruitment Number (located at the top of the bulletin)
  3. The last four digits of your SS#

Fax: 410-974-5249 – This fax number is for Comptroller of Maryland recruitment efforts only.

Email: dbrown@marylandtaxes.gov

For Further Questions 

If you are having difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.

If you have questions about this particular recruitment, please contact the Comptroller of MD, Office of Human Resources at dbrown@marylandtaxes.gov

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 260-7695 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants and people with disabilities are encouraged to apply.



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