COMPUTER INFORMATION SERVICES SPECIALIST I
Information Technology Division
Recruitment #22-004408-0001
Department | COMP Controller IT Services |
---|---|
Date Opened | 1/26/2022 11:59:00 AM |
Filing Deadline | 2/9/2022 11:59:00 PM |
Salary | $40,166.00 - $64,782.00/year |
Employment Type |
Full-Time
|
HR Analyst | Jodi Reilly |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
POSITION DUTIES
- Computer equipment deployment and maintenance. Install new hardware and software throughout the agency's main offices and branch offices.
- Work to resolve Tier I and II reported technical issues with the use of available Help Desk resources on share drive and knowledge articles.
- Use the current ticketing system to record, distribute, monitor, report, and document instances of problems as they are reported to the Service Desk.
- Hardware Inventory Management. Perform regular review of hardware inventory.
- Audio/Visual support for meetings.
- Assist customers with scheduling and setup of Video Conferencing
MINIMUM QUALIFICATIONS
- Candidates may substitute additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications on a year-for-year basis for the required education.
- Candidates may substitute nine credit hours in personal computer applications at an accredited college, university or institution for the required experience.
- Candidates may substitute the completion of a certification program in computer repair, such as Microsoft A+ or an equivalent program for the required experience.
- Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- Basic knowledge of Microsoft Operating Systems.
- Familiarity with Microsoft Office 365 Suite.
- Familiarity with Windows 10 and 11 OS.
- Experience with any Help Desk Ticketing System.
SELECTION PROCESS
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
Veterans
We thank our Veterans for their service to our
country and encourage them to apply. If you are seeking veteran's preference,
please submit a copy of your DD-214.
Attachments
The preferred method for submitting additional
information is to upload it directly into your online account. Please remove
references to the first 5 digits of your SSN and your DOB on all attachments by
deleting, redacting, or blacking that information out with a marker. Any
attachments necessary to demonstrate the minimum qualifications were met must
be submitted by the filing deadline.
Faxes/Email
The online application process is STRONGLY
preferred. If you choose fax or email as the option to submit your application
and/or required additional information, you must include the following
information on each page you submit:
1.
First and Last Name
2.
Recruitment Number
(located at the top of the bulletin)
3.
The last 4 digits of
your SS#
Fax: 410-974-5249 – This fax number is for
Comptroller of Maryland recruitment efforts only.
Email: jreilly@marylandtaxes.gov
For Further Questions
If you are having
difficulty with your user account or have general questions about this online
application system, please contact the MD Department of Budget and Management,
Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
If you have questions
about this particular recruitment, please contact the Comptroller of MD, Office
of Human Resources at jreilly@marylandtaxes.gov
Appropriate accommodations for individuals
with disabilities are available upon request by calling: 410-260-6622 or MD TTY
Relay Service 1-800-735-2258.
As an equal opportunity employer, Maryland is
committed to recruiting, retaining, and promoting employees who are reflective
of the State’s diversity. Bilingual applicants are encouraged to apply.