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Agency Contract Operations Manager (ACOM)

Recruitment #22-004261-0001




Baltimore City:

6776 Reisterstown Rd. Baltimore MD 21215


The purpose of the position of the Agency Contract Operations Nurse is to monitor the contractor’s implementation of and adherence to the requirements for the delivery of health care to inmates/detainees throughout DPSCS Correctional facilities. The nurse will oversee control of infectious disease issues including appropriate housing, infirmary care, isolation, panel reviews, and treatment within the scope of her practice and within the limitations of custody restrictions. The position is located in a specific geographic area of the State and takes responsibility for the effective contract management of that area. This position will continuously monitor the level and standard of health care provided by contractors for compliance with requirements enumerated in DPSCS contracts. Position may be asked to review the quality of care at facilities via the quality improvement audit processes. Position will work with correctional staff and health care providers to assure staff awareness of health service contractual requirements and OIHS policies and procedures. Additionally, this position will monitor that standards of health care are maintained at DPSCS facilities through frequent contact with the CQI/IC Nursing Staff assigned to DPSCS headquarters and through "walking around" audits that enable the position to visualize real-time problems and solutions. Position will also monitor continuity of care between the facilities and upon discharge from the facilities.


This position is also responsible for supporting the development and implementation of data collection systems to monitoring staffing (MFSS and BAFO activities). The Nurse will also assume the responsibility of assuring that all credentialing activities of medicine, nursing, dental, pharmacy and psychiatric services are reported and are available for review. Position will have the authority to refuse entry of non-credentialed personnel to the facilities. Position may be asked to participate in performance improvement activities such as reviewing clinical information. Position is expected to maintain an awareness of infectious disease and be available to assume responsibility in one or more areas of that subject, and is expected to understand the CQI/IC process and be able to assume those responsibilities on an as needed basis as assigned. Position works closely with correctional staff and with the Wardens to address concerns from vendors, from inmates, from inmate families, and from correctional staff.

Health Care Programs Monitoring – Position is responsible for daily walk-around inspection of facility maintenance and observation of inmate health care to assure compliance with contractual agreements between vendors and the State. Observations are followed up with instruction regarding non-compliance, advice on contractual requirements, and (in the case of continued non-compliance) recommending liquidated damages for that non-compliance. Position also conducts formal and informal audits to monitor contract compliance and quality of care.

Receives and evaluates contract required reports from vendors, specifically those pertaining to staffing requirements and compliance. Notifies (via verbal discussion) the Director of Nurses or management of other vendors regarding any unusual findings or significant changes from previous reports. Maintains copies of those reports on the state’s internal system.

Recommends criteria for Corrective Action Plans (CAP’s.) based on outcomes established through audit processes including those found in "walk-around" observations. Tracks and monitors CAP’s for resolution of identified deficits. Recommends resolutions for problems, and develops a proposal for liquidated damages following each process and or report findings as needed following the contractual agreement.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   A Master’s degree in Nursing or a health-related field from an accredited college or university.

Experience: Five years of experiences as a Registered Nurse including one year of experience in an administrative, supervisory, consultative or teaching capacity.


1. Candidates may substitute the possession of a Bachelor’s degree in Nursing or health-related field from an accredited college or university and two years of experience as a Registered Nurse in an administrative, supervisory, consultative or teaching capacity for the required education.

2. Candidates may substitute the possession of a Doctorate degree in Nursing from an accredited college or university for two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Nursing classification or Nursing specialty codes in the Nursing field of work on a year-for-year basis for the required experience and education.


1.Candidates for positions in this classification must possess a current license as a Registered Nurse from the Maryland State Board of Nursing, 4140 Patterson Avenue, Baltimore, Maryland 21215 or possess a current multi-state license in party states that candidates have declared as primary states of residence.

2.Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to or faxed to 410-484-5928. Paper application materials must be received in our office by the closing date for the recruitment.

If you are submitting additional information, the preferred method is to upload it with your application. All uploaded additional information must be received by the closing date and time. If you are unable to upload,
please email the requested information to referencing the recruitment number in the subject line, or fax to 410-484-5928 (providing a cover sheet with your contact information,
recruitment name, recruitment number and the number of pages faxed). Only additional materials that are requested will be accepted for this recruitment.

For questions regarding this recruitment, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.

J. Rolon

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at <> or

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.

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