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LICENSING & REGULATION INVESTIGATOR II

Recruitment #22-003438-0004

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Introduction

The Maryland Department of Labor is accepting applications from qualified candidates for the position of Licensing & Regulation Investigator II. The main purpose of this position is to research, meditate, negotiate and resolve complaints filed with the Maryland Home Improvement Commission.

GRADE

ASTD11

LOCATION OF POSITION

1100 North Eutaw Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to research, mediate, negotiate and resolve complaints filed with the Maryland Home Improvement Commission. To initiate administrative and/or criminal proceedings against home improvement contractors, to provide detailed information to citizens regarding the Home Improvement Law and Regulations.

POSITION DUTIES

Duties of this position include, but are not limited to:
  • Investigates/mediates home improvement complaints between homeowner and contractor using interviewing and negotiating skills, knowledge of licensing  regulations, and ability to interpret home improvements contracts, and knowledge of building codes, both local and regional. Convenes site meetings with homeowner and contractor to observe the area of complaint. Discusses and determines appropriate action to resolve complaint, and recommends a consultant if necessary to investigation. Consults with local, regulatory code agencies, state, local and federal law enforcement offices and other agencies to determine violations. 
  • Answer telephone inquiries, assist walk-in customers and suggests appropriate action for consumers and contractors to address their concerns about complaints, claims and general information.
  • Reviews claims and complaints prior to presenting to legal department to assure that all pertinent documentation is included to ensure that case is legally sufficient to proceed if a hearing is recommended.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience conducting investigations of alleged non-compliance with state laws and regulations, which govern the licensing and practices of business occupations and professions.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Law enforcement experience. 

Experience investigating complaints. 

Experience with administrative, civil and/or criminal hearings.

Ability to manage a heavy caseload.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Upon appointment, employees in this classification possessing a business occupational and professional license or participating in any outside activity which may be deemed a conflict of interest by the Secretary of the Department of Labor will be required to put the license and/or outside activity in an “Inactive” status.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Department of Labor/DUI) to determine whether any monies are owed to Department of Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.


The paper application must be received by 5 pm, close of business, on the closing date for the recruitment.  No postmarks will be accepted. Incorrect application forms will not be accepted.


PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.


Completed applications, required documentation, and any required addendums may be mailed to:

 

Department of Labor Office of Administration

Attn: Tenisha Tunstall    22-03438-0004

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201

 

For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov.

TTY Users: call via Maryland Relay

 

The MD State Application Form can be found online.

 

Department of Labor is an equal opportunity employer. It is the policy of Department of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.




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