LICENSING & REGULATION INVESTIGATOR II (Repost)
Contractual
Recruitment #22-003438-0003
Department | LABOR - Occupational and Professional Licensing 1 |
---|---|
Date Opened | 9/12/2022 11:10:00 AM |
Filing Deadline | 9/26/2022 5:00:00 PM |
Salary | $20.96 hourly |
Employment Type |
Full-Time
|
HR Analyst | Donna Watson |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Investigates/mediates home improvement complaints between homeowner and contractor
- In criminal cases, prepares case by gathering relevant evidence in order to give maximum assistance to State's Attorney
- Answer telephone inquiries, assist walk-in customers and suggest appropriate action for consumers and contractors to address their concerns about complaints, claims and general information.
- Reviews claims and complaints prior to presenting to legal department to assure that all pertinent documentation is included to ensure that case is legally sufficient to processed if a hearing is recommended
- Develops, composes and directs communications to complaints, contractors, attorneys and other local, state and federal agencies providing progress updates, responding to inquiries and complaints resolution.
- Reviews case files to determine jurisdiction, statute of limitations and to ensure that appropriate notifications are forwarded to contractors and homeowners.
- Maintain daily case log, bi-weekly itinerary, monthly statistics and mileage reports
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: One year of experience conducting investigations of alleged non-compliance with state laws and regulations, which govern the licensing and practices of business occupations and professions.
Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
SELECTION PROCESS
EXAMINATION PROCESS
BENEFITS
Contractual Benefits:
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave Benefits:
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION
Completed applications, required documentation, and any required addendums may be mailed to:
Department of Labor Office of Administration
Attn: Donna L. Watson 22-003438-0003
1100 N. Eutaw Street, Rm. 101
Baltimore, MD 21201
The MD State Application Form can be found online
For additional information, please contact Donna Watson at 410-230-6297 or via email donna.langston@maryland.govDepartment of Labor is an equal opportunity employer. It is the policy of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.