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WEBSITE CONTENT MANAGER

ADMINISTRATOR I - FULL-TIME CONTRACTUAL

Recruitment #22-002586-0004

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GRADE

16

LOCATION OF POSITION

Maryland Department of Health, Baltimore, MD

Main Purpose of Job

This position reports directly to the Assistant Secretary of Customer Experience. The position is a dedicated person responsible for overseeing the organization, creation, and publishing of content from the Maryland Department of Health stakeholders. This position serves as the Department’s information architect to ensure that the mission of the Assistant Secretary of Customer Experience is being delivered to provide seamless, transparent and ease of use to the Department’s customers both internally and externally.  

This position works closely with the Assistant Secretary of Customer Experience and the various Website Content Owners and Editors of MDH to develop content that is valuable to their desired target audience. This position is accountable for the timely completion of tasks, updates and service coordination with stakeholders. This position ensures that the brand identity of MDH is properly adhered. This job involves overseeing content strategies to engage customers and ensure that they have a positive view of MDH and its portfolio of services. The position will use information, such as metrics and statistics about the target customers' demographics and preferences by their web encounters and behaviors. This position is responsible for delegating and coordinating with the various stakeholders across the department, ensuring that policy, processes and guidelines are being followed. This position serves as a consultant, providing guidance and  advice for the various stakeholders designing, submitting, editing and ultimately governing their Administration, Office and/or Boards web content.   

This position manages granting approval and removal of  stakeholder access privileges to create and publish content.  This position analyzes content consumption data to provide input to the  prioritization of enhancements, innovation and user experience enhancement.  This position shall research and examine information and data  accuracy to maintain a single source of truth. This position conducts periodic reviews and audits of orphan users, sites, pages and documents, duplicate content and makes recommendations for site cleanup. This position is familiar with Sharepoint, SEO tactics, design, marketing and branding. This position manages granting approval and removal of  stakeholder access privileges to create and publish content. This position analyzes content consumption data to provide input to the  prioritization of enhancements, innovation and user experience enhancement. This position shall research and examine information and data  accuracy to maintain a single source of truth.

MINIMUM QUALIFICATIONS

Experience:   Eight years of experience in administrative staff or professional work.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and four years of experience in administrative staff or professional work for the required experience.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for- year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred candidates should possess the following:

  • A bachelor's degree from an accredited college or university in English, marketing, communications, or journalism;
  • Professional experience creating website content; and,
  • Professional experience creating effective content for specific audiences and meeting deadlines.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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