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Workforce Devl Spec Supv

Recruitment #22-001664-0001

Introduction

Maryland's Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Workforce Development Specialist Supervisor within the Office of Workforce Development (OWD).

 Please be advised that frequent travel may be required and a State vehicle may not always be available. Reimbursement for use of personal vehicle will apply according to the State travel policy.

GRADE

0017

LOCATION OF POSITION

2 South Bond Street Suite 204
Bel Air,MD 21014

Main Purpose of Job

Workforce Development Specialist Supervisor is the supervisory level in the field of workforce development. Employees in this classification direct the labor exchange and reemployment activities of a major phase in a large office or a special workforce development program in a designated geographical area. Supervisory responsibility for Workforce Development Specialists providing workforce development and reemployment activities that deliver a wide range of career services to special and targeted populations of job seekers to increase and enhance their job seeking skills and lessen their duration of unemployment.

POSITION DUTIES

Training, coaching, observing, and mentoring; 

Ensuring that workloads are distributed in a fair and equitable fashion; 

Monitoring staff compliance with agency rules and regulations; 

Determining that agency staff are providing the highest quality services possible; 

Participating in statewide planning committees, such as the Supervisors’ Forum, quality improvement activities, task forces, etc; 

Checking equipment to identify worn or damaged items on a regular basis to ensure that equipment meets acceptable standards for the delivery of service to customers, and reporting any problems in this area to the central office; 

Participates in a variety of personnel-related activities to ensure effective local office operations by: 

Reading materials and/or attending meetings and training to enable employee to abide by laws, rules, regulations, procedures, policies, ethical responsibilities promulgated and/or governing the agency to ensure compliance and services to customers; 

Conducting meetings with all staff to inform of new and updated changes in agency policy; 

Completing a written evaluation of each staff person semi-annually by meeting with each staff member, discussing performance and other evaluation factors and presenting the staff person with a copy of the evaluation and a verbal explanation of the report in order to continuously improve the levels of services to customers; 

Promoting harmony at the work place through discussions, meetings and actions to ensure a safe and stress free working environment; 

Resolving disputes and complaints; 

Organizing, recording training activities and distributing training-related materials to alert all staff to upcoming training schedules and encouraging participation in same to expand individual knowledge and skill levels to enhance the quality of customer service; 

Instructing staff in the implementation and use of agency resources 

Ensuring that all center staff receives training in order to remain current in the use and implementation of procedures, regulations, automation, etc.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.  

Experience: Five years of case management experience in the field of workforce development, delivering a wide range of career services to special and targeted populations of job seekers, one year of experience must include supervising employees conducting interviews with persons seeking employment and providing assistance to employers need qualified personnel to fill vacancies.  Case management duties are defined as taking job orders, conducting job-ready interviews, registering job applicants, verifying job  referrals, conducting vocational placements, performing unemployment adjudications or appraising job applicants for employability.

Notes:

1. Candidates may substitute education at an accredited college or university, at the rate of thirty credit hours for each year up to two years of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer with active-duty military recruiting experience or career counseling experience on a year-by-year basis for the required education and experience.

SELECTIVE QUALIFICATIONS

Three years workforce development knowledge and/or experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience developing policies and/or standard operating procedures related to staff
Experience providing training or technical assistance to staff.
Experience retaining and developing staff
Prior supervisory experience

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MDOL/DUI) to determine whether any monies are owed to MDOL/DUI as a result of an unemployment insurance over payment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview).

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online application process is strongly preferred.  However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

 Completed applications, required documentation, and any required addendum may be mailed to:

Department of Labor Office of Human Resources

Attention: 22-001664-0001/ Mrs Maker 

1100 N. Eutaw Street, Rm. 100

Baltimore, MD 21201 

Linnea.Maker2@maryland.gov

The MD State Application Form can be found online. If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300. 

Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status




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