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OFFICE SUPERVISOR

Recruitment #22-001442-0010

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Introduction

This Position Specific recruitment for Office Supervisor will be used to fill the vacancy in the Business Services-Finances Division-Charter Taxpayer Services- Department of Assessments and Taxation.  If a candidate is within six months of meeting the minimum qualifications, they are eligible to apply for the position. This recruitment is limited to current State Department of Assessments and Taxation employees only.

GRADE

11

LOCATION OF POSITION

Department of Assessments and Taxation
Charter Taxpayer Services
301 W. Preston Street
Baltimore, MD 21201

POSITION DUTIES

Manages the Service of Process unit and its document processing on a daily basis. Creates accounts and processes data from subpoena and work orders checks, money orders, and electronic funds for each subpoena, garnishment, foreclosure, and summons served on the Department within five (5) business days.  Rejects summons and return to sender when not acceptable on a daily basis.

 

Organizes, assigns, reviews and evaluates the work of the unit Office Clerks. Ensures employees perform duties effectively an in accordance with established departmental policy and procedures. Perform PEP evaluations for subordinates according to departmental regulations and performance metrics.

 

Enter data from subpoena summons in the MBES database and mail the notices to the plaintiff and defendant usually within fourteen (14) calendar days of work ordering.

 

Create affidavits upon request by customer, Responds to attorneys, paralegals, and customer by phone & email regarding the status of their filing.

Updates information in the MBES database and file incoming documents. Tallies checks, money orders, electronic funds, credit card receipts on a daily basis with 95% accuracy.

Performs other duties as assigned; including but not limited to answering phones, responding to emails, and meeting with customers in person.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Four years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

3.Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for year basis for the required experience. 

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications:

1. Knowledge and experience administering employee evaluations.
2. Knowledge and experience administering counseling and discipline actions.
3. Experience supervising a minimum of four employees in a professional setting.
4. Demonstrated experience in administering customer services policies and
procedures.
5. Demonstrated experience training and leading employees on Standard Operating
procedures.

LIMITATIONS ON SELECTION

Must be willing to work in Baltimore City.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Assessments and Taxation. Office of Human Resources Division, 300 W. Preston St., Room 511, Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the Department of Assessments and Taxation, Office of Human Resources Division at  410-767-1140, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.




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