OFFICE SERVICES CLERK
Bilingual Customer Service Rep
Recruitment #22-001376-0153
Department | LABOR - Occupational and Professional Licensing 1 |
---|---|
Date Opened | 12/7/2022 09:55:00 AM |
Filing Deadline | 12/21/2022 5:00:00 PM |
Salary | $ 18.90hour |
Employment Type |
Full-Time
|
HR Analyst | Donna Watson |
Work Location |
Baltimore City
|
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
- Answering and responds to all consumer inquiries via telephone, emails and in-person inquires in Spanish and English for information concerning the licensing status for 25 boards and commissions and assist with reset of their passwords in order to renew their application via internet.
- Prepares and maintains files relating to the licensing of all licensing boards.
- Accurately enters licensing information and updates on the computer AS400 System related to changes in licensees name, address, insurance information and all other data changes relevant to licensees within the Division of Occupational and Professional Licensing.
- Other duties assigned.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Two years of experience performing clerical duties.
Notes:
1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.
2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.
3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.
4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Department of Labor/DUI) to determine whether any monies are owed to Department of Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.
RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.
All information concerning the qualifications, including any required
documentation (diploma, transcript, certificate, etc.) must be submitted and
received by the closing date. Information submitted after this date will not be
considered.
For positions that require Bachelor/Master Degree etc:
Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.
EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.
The
examination for this recruitment will be an evaluation and rating of the
information provided on your application. Therefore, it is essential that the
application is filled out completely and accurately, listing all relevant
education and experience, addressing the specific qualifications shown above
and submitting any required documentation (diploma, transcript, certification,
license, etc.). Please include clear, detailed and specific information on your
application regarding experience qualifications related to the minimum
qualifications, desired, and/or selective qualifications of the position.
Successful candidates will be placed on the certified list categorized as Best Qualified, Better Qualified, or Qualified. The certified list will be used by the Maryland Department of Labor for a period of one year.
BENEFITS
Contractual Leave
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave Benefits
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
The online
application is STRONGLY preferred. However, if you are unable to apply online,
or encounter difficulty attaching required or optional documentation, you may
submit via mail or deliver in person. Please be sure to include your name,
identification number (Easy ID#) and job announcement number on any
documentation to ensure timely processing.
The paper
application must be received by 5 pm, close of business, on the closing date
for the recruitment, no postmarks will be accepted. Incorrect application forms
will not be accepted.
PLEASE DO NOT FAX OR EMAIL UNSOLICITED
DOCUMENTATION
Completed applications,
required documentation, and any required addendums may be mailed to:
Department of Labor
Office of Administration
Attn: Donna L
Watson 22-001376-0153
1100 N. Eutaw
Street, Rm. 101
Baltimore, MD 21201
For additional
information, please contact Donna L. Watson at 410-230-6297 or via email donna.langston@maryland.gov.
The MD State
Application Form can be found online
Department of Labor is an equal opportunity employer. It is the policy of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.