Skip to Main Content

OFFICE SERVICES CLERK

CUSTOMER SERVICES STAFF

Recruitment #22-001376-0070

Go Back View Benefits

Introduction


The Maryland Department of Human Services (DHS) is the state’s primary social service provider, serving over one million Marylanders annually.  The Department, through its 24 local departments of social services, aggressively pursues opportunities to assist people in economic need, provide preventive services, and protect vulnerable children and adults in each of Maryland’s 23 counties and Baltimore City.  DHS works in every community in Maryland to positively impact the lives of Marylanders. 


GRADE

ASTD8

LOCATION OF POSITION

ALLEGANY COUNTY DEPARTMENT OF SOCIAL SERVICES/ DHS
CUSTOMER SERVICE UNIT
1 FREDERICK STREET
CUMBERLAND, MD 21502

POSITION DUTIES

Perform duties associated with providing Gold Standard Agency customer service to include greet and assist customers in the reception area, answer incoming calls, direct customers to appropriate staff and community resources, process Agency mail, and provide customers with training and direction with EBT Cards; provide customers with information on how to apply for benefits, reminders of needed documentation, redetermination dates/appointments, etc.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of customer service experience, ex. Assisting customers face-to-face, answering high volume calls or high-volume emails.

Three months of experience looking up customer information.

Three months of experience scanning and uploading documents.

LIMITATIONS ON SELECTION

Limited to current employees of Allegany County Department of Social Services.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 

It is imperative to list all computer and software experience on your application pertaining to your job duties.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.  Click on this link for more details:

STATE OF MARYLAND BENEFITS

· Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).

· Annual Leave - ten (10) days of accumulated annual leave per year.

· Sick Leave - fifteen (15) days of accumulated sick leave per year.  

· Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.

· Holidays - State employees also celebrate at least twelve (12) holidays per year.  

· Pension - State employees earn credit towards a retirement pension.

 

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred. If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Department of Human Services, Examination Services Unit, Attention: LaToura Jones, 311 West Saratoga Street, First Floor, Baltimore, Maryland 21201.

Or, email latoura.jones@maryland.gov: Voice 410-767-8844, toll-free: 1-800-332-6347. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434. 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicantsand people with disabilities are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply.



Powered by JobAps