Introduction
The Maryland State Retirement Agency is the administrator of the Maryland
State Retirement and Pension and System (“System”). The System is a defined
benefit retirement system covering governmental employees within the State of
Maryland. The System is a multi-employer, public employees’ defined
benefit retirement system composed of twelve (12) separate retirement and
pension systems with over 50 different rule sets. The System has
over 397,000 participants (customers), including 192,000 members who are
actively employed and participating in the System, 165,000 payees who receive a
monthly payment from the System, and 40,000 vested members who are no longer
actively employed but have earned a benefit that will become payable at a
future date. All told, this is an exciting time
to join MSRA's technology team in this critical leadership position.
This is an internal only recruitment, limited only to current employees of the Agency's Information Systems Division.
GRADE
24
LOCATION OF POSITION
120 East Baltimore
Street
Baltimore, Maryland 21202
MSRA office is located in downtown Baltimore,
with access by bus and Metro (Charles Center
Station). Parking is provided in the Agency's building.
Main Purpose of Job
This position has a senior leadership role in the Agency, which from an IT perspective is “free-standing” (not part of the Department of IT “enterprise”). Incumbent is responsible for operations of four subordinate directorates within the Information Systems (IS) Division (Systems Development, Network and Telecommunications, Production Operations, and Information Security and Disaster Recovery) in addition to managing two outsourcing (systems development and business analyst services) contracts supporting the Agency’s critical applications – the Maryland Pension Administration System (MPAS), member document management, customer relationship management, fund accounting/payments, etc.. The incumbent has direct responsibility for a full-function Baltimore Data Center, a Disaster Recovery site in Annapolis, and multi-shift Computer Production Operations and Printing functions. This role also includes providing voice technology services to the entire Agency, including its own Call Center, encompassing telephone switched services, automated call distribution (ACD) services, interactive voice response (IVR), and voice messaging (integrated with other electronic messaging). Through its secure Internet “mySRPS” portal, the Agency transacts business 7x24 with over 400,000 retirement program participants (active, retired, vested, and beneficiaries) and with 120 public sector employers the Agency supports across the State. Last, the incumbent supports a rapidly expanding Investment Division, which manages the Agency’s $63B trust fund, bringing many of those duties in-house from over 300 outside fund managers; these services, encompassing active trading of investment instruments, requires significant high-reliability and redundant services, not previously required. The Agency cannot fulfill its core missions (pension benefit administration and trust fund management/ investment) without the services directed by the incumbent.
MINIMUM QUALIFICATIONS
Education: Bachelor's degree in business or technology-related field from an accredited college or university.
Experience: Five years of progressively
responsible experience in the Information Technology field related to the
position, of which two years is experience in a financial-focused organization
such as retirement, treasury, insurance or comptroller operations. Two
of the five years experience must be in consulting or supervision within the
public sector.
DESIRED OR PREFERRED QUALIFICATIONS
•
Experience in an organization that administers defined benefit, payroll, or
defined contribution plans.
•
Experience leading project teams assigned to accomplish IT-related initiatives.
•
Knowledge of IT operations (data, voice, and video) in a heterogeneous data
center environment, encompassing both batch processing and online real-time
transactional processing, and involving significant document management
function.
•
Experience preparing requests for proposal documents, reports, and IT policy
documents. Excellent written and verbal
communications skills are a must.
•
Budget preparation and management experience.
•
Knowledge of IT security-related 'best practice' for handling and protecting a
considerable volume of sensitive data.
•
Significant knowledge of IT disaster recovery and organizational business
continuity practices.
*Experience in managing the day to day operations of a complex Information
Technology (IT) organization, including budget and fiscal management, customer
service and IT Change Control Management.
•
Experience managing external contractor resources.
LIMITATIONS ON SELECTION
This
position is limited only to current employees of the Maryland State Retirement
Agency's Information Systems Division.
SELECTION PROCESS
Please make sure that
you provide sufficient information on your application to show that you meet
the minimum for this recruitment. All information concerning your
qualifications must be submitted by the closing date. We will not
consider information submitted after this date.
Successful candidates will be ranked as Best
Qualified, Better Qualified, or Qualified and placed on the employment
(eligible) list for at least one year.
This list will be used by the hiring agency to select employees. For
education obtained outside the U.S., a copy of the equivalent American
education as determined by a foreign credential evaluation service must
accompany the application.
Due to the confidential nature of the work, selected
candidates must undergo and pass a background check.
EXAMINATION PROCESS
The examination will consist of
a rating of your education, training, and experience as presented on your
application and as they relate to the requirements of the position. You
may be asked to complete a supplemental questionnaire. The supplemental
questionnaire may be used as part of the rating process. Therefore, it is
important that you provide complete and accurate information on your
application.
BENEFITS
FURTHER INSTRUCTIONS
The online
application process is STRONGLY preferred. If online access is not
available, you may mail a paper application and supplemental questionnaire (if
applicable) to:
DBM Recruitment & Examination Department
301 West
Preston Street, Room 608
Baltimore,
MD 21201
All mailed
documents must include the applicant's name and the job number and must be
received by the closing date. Resumes will NOT be accepted in
lieu of completing the application.
For
questions regarding this recruitment, please contact the DBM Recruitment
and Examination Division at Application.Help@maryland.gov or
410-767-4850, MD TTY Relay Service 1-800-735-2258.
TTY Users:
call via Maryland Relay
As an
equal opportunity employer, Maryland is committed to recruiting, retaining, and
promoting employees who are reflective of the State’s diversity. People
with disabilities and bilingual candidates are encouraged to apply.
We thank
our Veterans for their service to our country and encourage them to apply.