PROGRAM MANAGER II
Participant Services Unit – Employee Benefits Manager
Recruitment #21-005477-0018
Department | DBM OPSB Division of Employee Benefits |
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Date Opened | 6/16/2021 11:59:00 PM |
Filing Deadline | 6/30/2021 11:59:00 PM |
Salary | $61,725.00 - $99,103.00/year |
Employment Type |
Full-Time
|
HR Analyst | Cecelia Smith |
Work Location |
Baltimore City
|
Introduction
The Employee Benefits Division of the Department of Budget and Management, a State agency, has a position available for a Program Manager II within the Participant Services Group.
Program Manager II is managerial level work in Management Service within the State Personnel Management System. Employees in this classification are responsible for directing programs unique to the agency’s mission and operations. This Program Manager II will have managerial responsibility over all employees in the Skilled and Professional Services positions.
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
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Directs and coordinates all activities within the Participant Services Group to align with overall goals of the Employee Benefits Division.
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Understands and can clearly communicate the full range of plans and details the State offers through the Program to personnel, members and retirees.
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Oversees and manages the personnel resources within the Participant Services Group.
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Determines organizational structure and staffing needs of the Group.
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Plans, coordinates, supervises, and evaluates the work of all subordinates.
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Develops and monitors short- and long-range plans for operations and resources.
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Oversees development and training of all assigned staff.
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Represents the Group in dealings with other EBD managers.
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Creates, monitors, updates, and reports on all projects assigned to the Group within appropriate timelines using Softphone and Workday software and reporting tools.
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Manages the Call Center to assign resources and prepare timely responses to inquiries through telephone and email from plan participants.
MINIMUM QUALIFICATIONS
Education: A Bachelor’s degree from an accredited college or university in Business, Human Resources or Management related programs.
Experience: Four years in a Management capacity within an Employee Benefits Operation
Employee Benefits knowledge concerning various offerings by Health providers & demonstrated ability to counsel and instruct participants on benefit provisions.
Note: Candidates may substitute experience in Benefits Management on a year-for-year basis, for up to four years of the required education.
DESIRED OR PREFERRED QUALIFICATIONS
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Has worked in an Employee Benefits functional department.
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Strong Microsoft Office skills with emphasis on Excel, PowerPoint, Word and Google Suite background a plus.
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Experience with HRIS Systems, specifically Workday, is strongly desired as well as a working knowledge of employee benefits.
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HR Manager experience a plus.
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CEBS Certification preferred.
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Call center management a plus.
SELECTION PROCESS
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply. As an equal opportunity employer, Maryland is committed to recruitment, retaining, and promoting employees who are reflective of the State's diversity.