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Manager, Small Business Programs

Recruitment #21-005475-0003


This is a Management Service position and serves at the pleasure of the Appointing Authority.




At the time of this job announcement MHBE is adhering to a hybrid work schedule. Work for this position will be completed at a remote location and at our office 750 E. Pratt St 6th Floor, Baltimore, MD 21202.

Main Purpose of Job

The Small Business Program Manager, under general direction of the Executive Director, is responsible for the day-to-day operational strategy, policies, and procedures of the Small Business Program. This position establishes and cultivates strategic business relationships with small business organizations, and key small business decision makers and market influencers, potential small business customers of Maryland Health Connection services, and related community institutions. Also works closely with internal and external constituencies to translate business development concepts into specific initiatives, marketing/outreach projects, and educational activities designed to expand utilization by Maryland small businesses and their employees of Maryland Health Connection programs and services.


Program Policy
  • Working with the director of policy and plan management, understand current policy as it relates to the small business market in Maryland and assist in developing new policy as warranted. 
  • With stakeholder input lead agency efforts to analyze and evaluate small business health market needs for the continued development and maintenance of a robust marketplace for small businesses in Maryland. 
  • Using a data driven approach, develop strategies and efforts to maximize the use of Maryland Health Connection (MHC) as the place of choice for small business employer and employee health insurance. 
  • Lead the Small business health advisory committee (SHAC)

Program Implementation
  • Implement policies, processes, standards, and procedures to support small business programs at MHBE. 
  • As the subject matter expert, provide business requirements and oversight for the design, development, implementation, testing, and ongoing improvements for the small business marketplace on MHC. 
  • Establish metrics and reporting to demonstrate the success of the small business marketplace. 
  • Execute solicitation, successful onboarding, and continued service delivery of a billing services vendor. 
  • Provide input to the Director of Marketing and digital strategy for marketing and outreach campaign strategies to increase small business participation in Maryland Health Connection for Small Business. 
  • Determine ongoing staffing needs for the small business program.

Business Development
  • Responsible for building key alliances with small business stakeholder groups, producers, and health plans. 
  • Meets regularly with small business owners around the State to understand small business needs and recruit for enrollment through Maryland Health Connection for small business. 
  • Establishes small business recruitment strategy and creates annual recruitment plan consistent with the strategic goals of the agency. 
  • Achieves satisfactory enrollment levels for Maryland Health Connection for small business programs in relation to target customer segments served.


Education: A Bachelor's degree from an accredited college or university.
Experience: Five years of experience working in the insurance field and/or insurance product development 

1. Additional years of experience in the insurance field and/or insurance product development may be substituted on a year-for-year basis for the required education. 
2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience. 
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


  • Five or more years of experience in the Maryland small business insurance community, including working with small businesses, health insurers, producers, small business stakeholder groups, and other interested parties.
  • Demonstrated knowledge of the policy issues associated with the small business health insurance market and the need for coverage for the small business sector.
  • Two or more years of experience in business/product/network development.
  • Significant working knowledge of QSHERAs, ICHRAs, HRAs, HSAs, FSAs, and/or Section 125 plans.
  • One or more years of experience with direct staff oversight and management. Skills and expertise in providing leadership in a managerial capacity and in providing leadership in a team-based environment, and ability to supervise, mentor, motivate, appraise, and work with subordinate staff.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



The online application process is STRONGLY preferred. If you are unable to apply online, you may submit a paper application and resume to:

Maryland Health Benefit Exchange
Attn: Office of Human Resources or email:
750 E. Pratt Street, 6th Floor 
Baltimore, MD 21202

Resumes will NOT be accepted in lieu of completing the online or paper application. Applications must be received no later than the close of business on the closing date.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. 

Appropriate accommodations for individuals with disabilities are available upon request by calling:410-767-1251 or MD TTY Relay Service at, 1-800-735-2258.

Bilingual applicants are encouraged to apply.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any employment action against you.