COMPUTER NETWORK SPECIALIST LEAD
Recruitment #21-004503-0004
Department | MSP - Support Services Bureau |
---|---|
Date Opened | 10/15/2021 2:50:00 PM |
Filing Deadline | 10/29/2021 11:59:00 PM |
Salary | $54,279.00 - $87,106.00/year |
Employment Type |
Full-Time
|
HR Analyst | William Boniarski |
Work Location |
Baltimore County
|
Introduction
GRADE
LOCATION OF POSITION
Maryland State Police
Information Technology Division
1201 Reisterstown Road
Pikesville, MD 21208
Main Purpose of Job
POSITION DUTIES
Lead, direct, train and review work of lower-level Computer Network Specialists. Provide guidance on the resolution of complex problems ins the planning, integrating, and maintaining software and hardware for local or wide area computer network, including operating systems software and network communication software issues.
Respond to users' requests for support via various methods, including Web Help Desk Tickets, emails and telephone calls. Troubleshoot problems applications and repair microcomputers and equipment. Provide support remotely and in person, including working at various facilities across the state also providing technical assistance and training to end users to resolve problems with hardware and software.
Install, configure, test, and manage microcomputer equipment, within a local area and wide area network.
Manage daily operations of support tickets via automated systems.
Maintain network administrative functions including access privileges, user login, passwords, software and hardware inventory, and data recovery plan.
Perform additional Information Systems related duties as required by Supervision or Command personnel.
MINIMUM QUALIFICATIONS
Education: A Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university.
Experience: Two years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.
Notes:
1. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.
2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.
3. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.
4. Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the
following preferred qualification(s). Include clear and specific
information on your application regarding your qualifications.
1) Experience with Microsoft Active Directory account and
permissions management
2) Two years of experience providing technical training and
advising of Information Technology employees
3) Two years’ experience with computer imaging solutions
4) Experience in installation and maintenance of
Microsoft-based software
5) Experience utilizing a help desk system
SPECIAL REQUIREMENTS
In accordance with Section 2-204(b)(6) of the Public Safety Article, Candidates for position in this classification will be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.
SELECTION PROCESS
The selection process for this recruitment will involve a rating of the training and experience provided on the application. Applicants who meet the minimum qualifications will be placed on an eligible list in the BEST QUALIFIED, BETTER QUALIFIED, and QUALIFIED categories. The list will be used by the hiring manager to select the individual to fill this vacancy. The list will be valid for one year.
EXAMINATION PROCESS
The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail. The Maryland State Application Form can be found online.
Completed applications, required documentation and any required addendums may be mailed to:
Maryland State Police
Human Resources Division
1201 Reisterstown Road
Pikesville, MD 21208
ATTN: William Boniarski
william.boniarski@maryland.gov
It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, sexual orientation or any other protected status.