COMPUTER NETWORK SPECIALIST TRAINEE
Information Technology Division
Recruitment #21-004411-0005
Department | COMP Controller IT Services |
---|---|
Date Opened | 7/29/2021 11:00:00 AM |
Filing Deadline | 8/12/2021 11:59:00 PM |
Salary | $44,989.00 - $71,606.00/year |
Employment Type |
Full-Time
|
HR Analyst | Jodi Reilly |
Work Location |
Anne Arundel
|
Introduction
GRADE
LOCATION OF POSITION
POSITION DUTIES
- Serve as the first point of contact for End users seeking technical assistance over the phone or email.
- Provide telephone support on hardware, software, network related problems, questions, and use.
- Installing and upgrading some hardware and software systems.
- Use the current ticketing system to record, distribute, monitor, report, and document instances of problems as they are reported to the Service Desk.
PLEASE NOTE: ITD employees are available for on-call support. As such, this position is required to occasionally work an off-hour schedule, weekdays prior to 7:30 a.m. and / or after 5 p.m., weekends, and holidays.
MINIMUM QUALIFICATIONS
Education: A Bachelor's degree in computer information technology, management information systems or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university.
Experience: None
NOTES:
- Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.
- Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.
- Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.
- Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
- Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required education.
Selection Plan
Please make sure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Please indicate clearly any position-specific experience and ensure all education and experience sections are complete. Please list classifications within the same series separately so that accurate credit may be granted. Incomplete information may result in the disqualification of your application.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
*Resumes will not be accepted in lieu of a completed application.
EXAMINATION PROCESS
Only applicants who meet the minimum and selective qualifications for this recruitment will be considered for this opportunity. Approval of your application will be based on a review of your education, training, and experience. It is essential that you submit complete and accurate information on your application in order to determine if you meet the qualifications as specified above. Due to the nature of this list, all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.
Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must successfully undergo a comprehensive background investigation including a review of criminal, MVA and tax records; and determination of legal authorization to work in the United States or under the United States Immigration Reform and Control Act of 1986. This background check is comprehensive and may involve fingerprinting. Upon initial appointment OR promotion to a position in the State Personnel Management System, an employee is required to serve an initial six- month probationary period. This probationary period may be extended an additional six months under certain circumstances at the discretion of the appointing authority.
BENEFITS
FURTHER INSTRUCTIONS
Veterans
We thank our Veterans for their service to our
country and encourage them to apply. If you are seeking veteran's preference,
please submit a copy of your DD-214.
Attachments
The preferred method for submitting additional
information is to upload it directly into your online account. Please remove
references to the first 5 digits of your SSN and your DOB on all attachments by
deleting, redacting, or blacking that information out with a marker. Any
attachments necessary to demonstrate the minimum qualifications were met must
be submitted by the filing deadline.
Faxes/Email
The online application process is STRONGLY
preferred. If you choose fax or email as the option to submit your application
and/or required additional information, you must include the following
information on each page you submit:
1.
First and Last Name
2.
Recruitment Number
(located at the top of the bulletin)
3.
The last 4 digits of
your SS#
Fax: 410-974-5249 – This fax number is for
Comptroller of Maryland recruitment efforts only.
Email: jreilly@marylandtaxes.gov
For Further Questions
If you are having
difficulty with your user account or have general questions about this online
application system, please contact the MD Department of Budget and Management,
Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.
If you have questions
about this particular recruitment, please contact the Comptroller of MD, Office
of Human Resources at jreilly@marylandtaxes.gov
Appropriate accommodations for individuals with disabilities are available upon request by calling:
410- 260-6622 or MD
TTY Relay Service 1-800-735-2258.
As an equal opportunity employer, Maryland is
committed to recruiting, retaining, and promoting employees who are reflective
of the State’s diversity. Bilingual applicants are encouraged to apply.