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CASUALTY CLAIMS ADJUSTER I

Recruitment #21-003272-0001

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Introduction

The constitutional and statutory provisions relating to the Office of the State Treasurer can be found in Articles I, III, V, VI, and XII of the Maryland Constitution; Title 5 of the State Government Article; and Titles 2 and 6-9 of the State Finance and Procurement Article.  Specifically, the Treasurer's Office is responsible for administering the State Insurance Program of purchased insurance and self-insurance including coverage of the State's liability under the Maryland Tort Claims Act.

GRADE

13  (Salary Guidelines apply for State employees)

LOCATION OF POSITION

Annapolis, MD

Main Purpose of Job

The State of Maryland self-insures a significant portion of its exposures and maintains the State Insurance Trust Fund to pay claims and the costs associated with handling those claims. Self-insurance coverage includes State owned real and personal property, vehicles, and liability claims covered under the Maryland Tort Claims Act.

The Maryland Tort Claims Act requires that all claims against the State be filed with the State Treasurer’s Office, supporting the need for the Insurance Division. The Claims Unit of the Insurance Division receives and investigates thousands of claims each year. A Casualty Claims Adjuster I is the intermediate level of claims adjusting for all first- and third-party claims. This position is primarily responsible for conducting investigations and making liability decisions regarding low to moderately complex claims filed against the State. In addition, this position is responsible for handling subrogation files, developing and monitoring payment plans for claimants, tracking and recording claims payments from third party carriers, and referring files to the State’s CCU (Central Collection Unit).

POSITION DUTIES

Investigates, evaluates and resolves a wide variety of claims which are low to moderately complex in nature including claims involving first and third party property damage.  Tasks include but are not limited to:
  • handling all aspects of the claim investigation, evaluation, and resolution including interviewing State employees, claimants, witnesses, and other parties 
  • performing on-site inspections 
  • setting accurate, realistic reserves 
  • evaluating invoices and other expenses for payment    
  • evaluating public reports, and other documents submitted by State agencies, claimants, attorneys, and vendors 
  • maintaining a diary in order to effectively monitor the claims’ status    
  • communicating with various parties including claimants, attorneys, vendors, internal customers, and the general public for the purpose of conveying information regarding matters related to the State Insurance Trust Fund and claims filed in accordance with the Maryland Tort Claims Act    
  • negotiating settlements with claimants or third party carriers, etc.    
  • if a bodily injury is recognized, the file handler must have the file transferred within one (1) business day of receipt of bodily injury notification for reassignment to a team member who handles bodily injury. Currently, this position does not handle any bodily injury claims; in the future this position will or may have the potential for growth in handling bodily injury claims which will include evaluating medical bills and medical reports associated with the resolution of bodily injury claims.
  • prepares files for subrogation, develop and monitor payments plans for claimants who wish to satisfy debts owed to the State; refer files to CCU; tracks and records claims payments from third party carriers; ensures accurate information is reported to and received from CCU.
  • other duties and special projects as assigned.

MINIMUM QUALIFICATIONS

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of experience in settling multi-line claims.

Notes:

1. Candidates may substitute education at an accredited college or university, at a rate of thirty credit hours for one year of experience d for up to two years of the required experience.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in claims assistance and examining classification or claims assistance and examining specialty codes in the legal and kindred field of work on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

  • One of the required three years of experience must be specifically in adjusting auto, property, casualty and/or general liability multi-line claims. 

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Knowledge of the Maryland Tort Claims Act and/or other local government tort claims act
  • Experience with subrogation
  • Experience with self-insurance
  • Experience with commercial insurance
  • AIC, SCLA or other insurance industry designation or related course work
  • Experience with Microsoft Dynamics 365 or other insurance CRM / ERP applications
  • Proficiency in Microsoft Outlook, Word, and/or Excel

LIMITATIONS ON SELECTION

Applicants must be willing to work in the Annapolis area.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Candidates will be subject to a background investigation to include driving, credit, and criminal history.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BARGAINING UNIT STATUS

Exempt

BENEFITS

FURTHER INSTRUCTIONS

Please upload a current copy of your resume with your application.

Electronic application is strongly preferred; however, if you do not have access to a computer, you may send a copy of your resume by email to hr@treasurer.state.md.us or fax to 410-260-4090.

The selected candidate will be expected to report on-site during the six-month probationary period at a minimum.  Strict protocols will be in place to reduce the risk for COVID-19 transmission.  Any questions regarding this recruitment or the recruitment process may be directed to the STO Personnel Office at 410-260-7078.


As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.


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