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Recruitment #21-003235-0061




Maryland Department of Aging
301 W. Preston Street
Baltimore, Maryland 21201

Main Purpose of Job

The Ombudsman Coordinator will assist the State Long-Term Care Ombudsman and Ombudsman Specialist with all aspects of the operations of the Long-Term Care Ombudsman Program.


Assist in the review and analysis of long-term care policies, prepare summaries, and provide technical assistance and information to distribute as needed;

Develop and maintain a volunteer recruitment and retention and quality assurance plan for volunteer Ombudsman statewide;

Provide support to local Ombudsman as needed;

Travel throughout the state to conduct presentations, and trainings as needed;

Provide community education and outreach about the ombudsman program, residents rights and other long-term care related issues;

Develop social media and outreach for the program;

Provide updates and revisions to the Ombudsman website;

Develop and revise printed materials, including posters, brochures, and booklets;

Assist with the gathering and analysis of Ombudsman program data;

Represent the Ombudsman Program at various statewide meetings and coalitions;

Respond to calls, letters, or emails from residents, family members, the public, and staff of long-term care facilities, which includes researching laws and regulations as needed;

Excellent interpersonal skills, to include a drive to help others, a fervor for advocating individual rights, comfort and public speaking, and teamwork;

Other duties as assigned.


Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: Two years experience in administrative or professional work.


1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.


- Bachelor’s degree in social work, sociology, gerontology, or a related field preferred.

- Two years of experience working with older adults.

- Prior Long-Term Care Ombudsman experience.

- Volunteer recruitment and retention experience.

- Experience using Microsoft Office and Google Suite.


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management, Recruitment and Examination Division, 301 W. Preston St., Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.