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Recruitment #21-002729-0010




301 W. Preston Street
Baltimore, Maryland 21201

Main Purpose of Job

The Human Services Administrator II position functions as the Program Manager for the State Health Insurance Assistance Program, Senior Medicare Patrol, and MIPPA.


Program Manager:

Accurately and efficiently manage the SHIP, SMP, and MIPPA Programs;
Maintain program, fiscal, and data tracking dashboards;
Manage federal and state budgets;
Perform fiscal approval of local spending requests;
Draft federal and local grant applications for state and local funding;
Prepare contracts and procurements for delivery of special projects;
Draft local policies and allocations;
Approve local program grant applications;
Maintain performance measures data in distinct federal tracking systems;
Provide oversight of volunteer management activities;
Monitor program activities on an approved schedule;
Ensure compliance with each of the 3 federal programs in accordance with federal law, state statute, regulations, and other established policies and procedures;
Develop and present statewide training; 
Provide technical assistance to grantees;
Monitor and prepare regular briefings on regulation, policy, and procedure changes; 
Collaborate with state and local grantees and stakeholders to promote targeted outreach and education to diverse audiences;
Advise leadership on health insurance issues relevant to Medicare beneficiaries;
Attend federal and state training and conferences;
Maintain a federal, state and local stakeholders database for partnership development;
Serve as Department liaison for committees;
Other duties as assigned.


Education:   A Bachelor’s degree from an accredited college or university.

Experience: Seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development.


1. Candidates may substitute graduate level education at the graduate level at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to two years of the required general experience.

2. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two years must have been in an administrative supervisory or consultative capacity.


Knowledge of Maryland’s aging population, aging policies, and public and private programs and services is preferred.

Knowledge of Medicare populations, policies, and programs is preferred.

Two or more years of experience managing programs including developing policies and procedures, creating and implementing reporting tools, and ensuring sound financial management.

Experience using Microsoft Office Suite and Google mail.


All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.



Online applications are highly recommended.  However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: Department of Budget and Management Recruitment and Examination Division, 301 W. Preston Street, Room 608 Baltimore, MD 21201. Paper application materials must be received in our office by the closing date for the recruitment.  No postmarks will be accepted.

For questions regarding this recruitment, please contact DBM Recruitment and Examination Division at or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.