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HUMAN SERVICE ADMINISTRATOR II

WORKFORCE DEVELOPMENT MANAGER

Recruitment #21-002729-0004

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GRADE

18

LOCATION OF POSITION

Department of Human Services
Baltimore City Department of Social Services
Family Investment Administration
Office of Workforce Development
1910 N. Broadway
Baltimore, Maryland  21213

Main Purpose of Job

The main purpose of this position is to provide leadership and direction to the Office of Workforce Development Business Partnership Unit (BPU), Contracts & Invoicing and Work Participation Unit. This position is responsible for providing technical assistance to Occupational Skills Training (OST) Partners and work program vendors as well as monitoring program services to ensure deliverables are met and contractor compliance. This position develops, tracks and oversees the tracking of TCA customer activities in WORKS and monitors the validity of contractor’s request for payment of program services set forth in agreement between The Baltimore City Department of Social Services and The Family Investment Program Contractors. This position provides leadership and direction to the Work Participation Unit and the Business Partnership Unit (BPU). The Work Participation Unit is responsible for monitoring and tracking success in getting each Family Investment (FI) Center’s TCA recipients to participate in federally defined work activities and identifying the systematic and individual reasons why participation in federally defined activities is not occurring. Strategies are then developed and carried out to ensure ongoing achievement of a 50% or greater WPR for each FI Center. The Business Partnership Unit tracks and monitors performance of Occupational Skill Training partners to ensure program outcomes are achieved and customer satisfaction. Additionally, BPU reviews the participation outcomes of benefit recipient using online systems & paper documents (CARES/WORKS/timesheets) to determine each customer’s progress towards self sufficiency.

POSITION DUTIES

Provides technical support, contract monitoring/auditing and training to Work Program Vendors and BPU Partners to ensure programs are adhering to contractual terms, scope of work and federal and state regulations.

Directly supervise the Contract and Invoice Monitors to ensure all contractors are in compliance with all contract deliverables and all invoice payments are accurate.

Monitors and tracks the Contract Monitoring Tool to ensure MBE compliance, Bus Pass distribution and allocation, Food Vouchers, and Contractor’s Invoices are all accurate.

Monitors and tracks the Program-10/Program-2 Budget Spending spreadsheet is accurate.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:  Possession of a bachelor’s degree from an accredited four-year college or university.

Experience:  Seven years experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.

Notes:

1.  Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

2.  Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate will possess:
1. Two years of experience overseeing an adult or youth job training or employment program.
2. Two years of experience working within a program such as: Temporary Assistance for Needy Families (TANF), Workforce Innovations and Opportunity Act (WIOA) or Supplemental Nutrition Assistance Program (SNAP) regulations.
3. Two years of experience using Microsoft platform and Google Suites. 
4. Two years of experience managing data, determining trends, best practices and developing corrective action plans.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

FURTHER INSTRUCTIONS

Online applications process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application  and supplemental questionnaire to: Department of Human Services, Examination Services Unit, Attention:  Betty Ketterman, 311 W. Saratoga Street, Room 137, Baltimore, Maryland 21201.  

All mailed documents must include the applicant's name and the job number and must be received by 5:00 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.  

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information to Bettyj.ketterman@maryland.gov.  Only additional materials that are required will be accepted for this recruitment.  All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7147.  

TTY Users: call via Maryland Relay.  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.  People with disabilities and bilingual applicants are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply.




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