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POLICE COMMUNICATIONS OPERATOR I

2 positions available

Recruitment #21-002703-0021

Introduction

Long Term Contractual

Two vacancies; full-time

Contract Period: One year with the possibility of renewal

GRADE

11

LOCATION OF POSITION

1072 East College Pkwy, Annapolis, MD 21409 (Anne Arundel County)

POSITION DUTIES

Police Communications Operators are required to multi-task, have excellent verbal communication skills, and be highly motivated. The incumbents are responsible for receiving, reviewing, transmitting, tracking, and recording law enforcement communications and ensuring the safety of Natural Resources Police Officers, DNR employees, park visitors, and users of the State’s natural resources.

The essential job functions include operating a 700MHz statewide multi-channel radio system; operating the National Crime Information Center (NCIC) computer system; operating a Computer-Aided Dispatch (CAD) system; answering a multi-line telephone system; effectively communicating with internal and external personnel as well as providing excellent customer service to all callers; and maintaining accurate documentation of all incidents, accidents, and requests for service. These duties are performed in a fast-paced environment that is periodically stressful in nature.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: None.

Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

1. One year of dispatching experience in a 9-1-1 (police/emergency) services environment utilizing a CAD (computer aided dispatch) system.
2. One year of experience in a multi-faceted work environment using data entry keyboard functions and a multi-line telephone system.
3. One year of emergency dispatch training, education and/or experience.

SPECIAL REQUIREMENTS

1. Applicants for this classification may be subject to an extensive background investigation prior to appointment.

2. Employees in this classification will be required to provide a telephone number at which they can be reached.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be considered for this position. Therefore, it is important that you provide complete and accurate information on your application. Report all education and experience related to the essential functions of this position.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program (the Program), have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a temporary/contractual employee who works an average of at least 12 hours per week. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application is preferred. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to: Department of Natural Resources, Human Resources, 580 Taylor Avenue, C-3 Annapolis, MD 21401. The Human Resources unit is not responsible for applications sent to any other address.

Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at Application.Help@maryland.gov

Inquiries regarding this recruitment can be directed to Shirley Grow at shirley.grow@maryland.gov.

TTY Users: call via Maryland Relay

Candidates with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.