POLICE COMMUNICATIONS OPERATOR I
Recruitment #21-002703-0015
Department | DNR - Natural Resource Police - General Direction |
---|---|
Date Opened | 5/14/2021 2:15:00 PM |
Filing Deadline | 5/28/2021 11:59:00 PM |
Salary | $41,612.00/year |
Employment Type |
Full-Time
|
HR Analyst | Marjorie Point Du Jour |
Work Location |
Anne Arundel
|
Introduction
GRADE
LOCATION OF POSITION
POSITION DUTIES
Police Communications Operators are required to multi-task, have excellent verbal communication skills, and be highly motivated. Police Communications Operators are responsible for receiving, reviewing, transmitting, tracking, and recording law enforcement communications and ensuring the safety of Natural Resources Police Officers, DNR employees, park visitors, and users of the State’s natural resources.
The essential job functions include operating a 700MHz statewide multi-channel radio system; operating the National Crime Information Center (NCIC) computer system; operating a Computer-Aided Dispatch (CAD) system; answering a multi-line telephone system; effectively communicating with internal and external personnel as well as providing excellent customer service to all callers; and maintaining accurate documentation of all incidents, accidents, and requests for service. These duties are performed in a fast-paced environment that is periodically stressful in nature.
Candidates will be required to demonstrate the ability type accurately at a minimum of twenty net words per minute. Employees in this position must be able to work variable shifts, evenings, holidays, and weekends based on the needs of the Natural Resources Police. Employees in this position are classified as Emergency Essential Employees. They may be subject to emergency call-in and mandatory overtime. Employees in this position will be required to attend and successfully pass a two-day NCIC CN1 course within six months of employment.
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: None.
Note: Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
2. One year of experience in a multi-faceted work environment using data entry keyboard functions and a multi-line telephone system.
3. One year of emergency dispatch training, education and/or experience.
SPECIAL REQUIREMENTS
1. Applicants for this classification may be subject to an extensive background investigation prior to appointment.
2. Employees in this classification will be required to provide a telephone number at which they can be reached.
SELECTION PROCESS
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
The online application is STRONGLY preferred. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to: Department of Natural Resources, Human Resources, 580 Taylor Avenue, C-3 Annapolis, MD 21401. The Human Resources unit is not responsible for applications sent to any other address.
Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at Application.Help@maryland.gov.
Inquiries regarding this recruitment can be directed to Marjorie Point Du Jour at marjorie.pointdujour1@maryland.gov.
TTY Users: call via Maryland Relay
Candidates with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.