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Instructional Designer & Training Coordinator

Recruitment #21-002587-0049




At the time of this job announcement MHBE is adhering to a hybrid work schedule. Work for this position will be completed at a remote location and at our office 750 E. Pratt St, 6th Floor, Baltimore, MD 21202.

Main Purpose of Job

The Instructional Designer is solely responsible for the development and execution of a comprehensive Consumer Assistance Worker (CAW) Pre-Credentialing training agenda and formats of specialized and targeted programs; assists in developing training plans, performance management objectives; applies adult learning theories, design techniques and best practices to assess, develop, implement, and evaluate strategic MHC training initiatives. This includes working with the Training team, consultants, and interns regarding the planning, logistics, execution, and evaluation of training sessions and materials (both internally and for distribution statewide). The Instructional Designer is the primary liaison for training vendor(s), continuing education partners, and other state agencies. To achieve the duties and responsibilities of this position, the incumbent will consult with subject matter experts and use their expertise and judgement to strategize on which delivery methods will efficiently result in the target retention rates through qualitative and quantitative metrics. This position plays a key technical role in the administration and development of integrated computer-based programs such as LMS and other associated modules and programs. This position also models the organization’s philosophy and commitment and serves an integral role in supporting MHBE’s strategic efforts to promote and sustain customer service training initiatives that also align with the Governor’s Office State-wide customer service initiatives.

The target audience of training materials including internal and external stakeholders (including but not limited to navigators, caseworkers, insurance producers, plan issuers, third-party administrators). 

Success in this position is heavily contingent on experience with and knowledge of instructional design, instructional technology, basic working knowledge of HTML and Javascript programming languages, and solid knowledge of course development software.


Curriculum Design & Content Development
  • Works with Subject Matter Experts to write creative course outlines, objectives, case studies, participant guides, facilitator guides, evaluations, and other materials as required for classroom and online participants. 
  •  Produce and refine content to be delivered to internal and external stakeholders. This includes copy, graphics, video scripts, slide decks, reference guides, worksheets, digital content, etc. Training material should be developed and revised to align with changes in regulations, policies, practices, and agency objectives. 
  •  Utilizes emergent learning theory and adult learning theory and methodologies to effectively design solutions that support training objectives. Uses adult learning theory to create an array of course elements including group activities, discussions, case studies, role-plays, simulations, self-studies, videos, and decision- and narrative-based online learning.

Project Management, Strategy, & Logistics
  • Creates and coordinates program evaluation surveys, compiles and analyzes data, makes recommendations to improve programs and processes, facilitates program launches and upgrades, provides oversight, coordination and implementation of changes and system modifications; monitors continuous improvement of program performance and effectiveness; and assists in the coordination of MHBE LMS systems, processes, and procedures.
  • Manage logistics related to training delivery including acting as the primary instructor/leader for synchronous and asynchronous weekly webinars (approximately 1 hour per week).
  • Test, QA, and upload newly created courses onto MHBE’s LMS for deployment.
  • Ensures that documents and reports are maintained and accessible for management review, briefing, input and auditing with or for internal and external stakeholders. 
  • Coordinates, assists, and serves as a backup to the LMS Administrator in building an extensive LMS course catalog, provides on-line course approval and registration, e-Learning, instructor-led classroom courses and on-line library resources across multiple platforms. Uses multiple LMS platforms to generate various training and tracking reports for analytics and program development.


Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.


1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


  • Experience planning, coordinating and executing training and special events, including the initial concept, objectives through completion and measurement.
  • Experience in working with and developing e-learning and blended learning programs, web-based training, and asynchronous learning content.
  • Experience with Google Suite. Should be proficient in the use of Gmail, Hangouts, Google Drive, Calendar, Sheets, and Docs. 
  • Experience with Word, Excel, and PowerPoint. Specifically creating letters, fliers, tracking sheets, user guides, presentations, graphs, charts, pivot tables, image insertion, and formulas. 
  • Experience with the following software: Adobe Creative Cloud, Vyond, E-Learning Brothers, and Camtasia.
  • Experience with Adobe Captivate or another e-learning authoring tool.
  • Experience with Storyboarding, ADDIE Model, quiz/ test creation, assessment measurements - survey and evaluations. 
  • Experience with surveys, data validation, branching logic and formulas. 
  • Experience managing or administrating Learning Management Systems (LMS) software.
  • Reliable transportation and willingness for light travel around the Baltimore Metro area.
  • Experience with instructional design including creating and/or assisting with the creation of courses using various software applications designed for course creation and e-learning.
  • Experience with developing training materials such as course outlines, evaluations, technical user guides, interactive scenarios, conducting in-person or synchronous online training. 


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



The online application process is STRONGLY preferred. If you are unable to apply online, you may submit a paper application and resume to:

Maryland Health Benefit Exchange 
Attn: Office of Human Resources 
750 E. Pratt Street, 6th Floor 
Baltimore, MD 21202 

Or email to: email:

Resumes will NOT be accepted in lieu of completing the online or paper application. Applications must be received no later than the close of business on the closing date. For questions regarding this recruitment, please email: 

Appropriate accommodations for individuals with disabilities are available upon request by calling: MD TTY Relay Service at 1-800-735-2258. 

This employer participates in E-Verify and will provide the federal government with your Form I-9information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any employment action against you. 

People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity.