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ADMINISTRATIVE OFFICER III

MEDIATION SUPERVISOR

Recruitment #21-002247-0056

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GRADE

15

LOCATION OF POSITION

Office of the Attorney General, Consumer Protection Division
200 St. Paul Place Baltimore, MD 21202

POSITION DUTIES

The Office of the Attorney General is seeking applicants for the position of Mediation Supervisor to assist in the administration of the Mediation Unit in the Consumer Protection Division.

The Mediation Supervisor oversees the thorough and timely review and mediation of written consumer complaints received by the Consumer Protection Division (“CPD”) and the prompt and accurate response to consumer inquiries made to CPD’s Consumer Telephone and Email Assistance Hotlines. In carrying out these responsibilities, the Mediation Supervisor supervises a team of volunteers and interns, maintains his or her own caseload of particularly complex and/or sensitive cases and coordinates with Assistant Attorney Generals (“AAGs”) and other CPD staff on complaints and issues that may be appropriate for enforcement action or education projects.

MINIMUM QUALIFICATIONS

Education: Possession of a Bachelor's degree from an accredited four-year college or university.

Experience: Three years experience in administrative or professional work.  

Notes: 1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.  

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.  

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Experience in mediation

Working with volunteers

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: 
Yolanda Colkley, Fair Practices Officer, 
200 St. Paul Place, 
Baltimore, MD 21202 

or fax to 410-576-6447. 

If you have specific questions about recruitment, please call 410-576-6440 or email jobs@oag.state.md.us. 

TTY Users: call via Maryland Relay 

We thank our Veterans for their service to our country, and encourage them to apply. 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity



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