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LICENSING & REGISTRATION TECHNICIAN I

Recruitment #21-001619-0004

Introduction

This is an agency specific recruitment for the Maryland Department of Natural Resources, Licensing and Registration Service. This recruitment will be used to fill current vacancies for the position and may be used to fill future vacancies in the same classification/function. Future vacancies may also be filled via other recruitments. The resulting eligible list will be maintained for one year.

GRADE

ASTD8

LOCATION OF POSITION

This recruitment will be used to fill current and future vacancies located in the following counties: Allegany, Anne Arundel, Baltimore, Calvert, Frederick, Harford, Queen Anne's, and Wicomico.

Please indicate on your application all counties where you are willing to accept employment.  

Main Purpose of Job

This is an entry level customer service position. The main purpose of this position is to provide customer assistance in person, by phone, mail, and email relating to the processing of recreational hunting and fishing licenses, commercial fishing licenses, vessel registration including titling and excise tax collection, and other available products.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Three years of bookkeeping or non-professional accounting or customer service related work. Customer service related work may include experience in public contact areas, such as wholesale or retail sales.

Notes:  

1. Candidates may substitute experience involving titling and registering boats and issuing hunting and fishing licenses and permits on a year-for-year basis for the required education.

2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience. 

DESIRED OR PREFERRED QUALIFICATIONS

1. Experience involving titling and registering boats.
2. Experience issuing hunting and fishing licenses and permits.
3. Experience in bookkeeping, non-professional accounting, or calculating legally mandated fees and taxes.
4. Customer service experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Candidates appointed to positions in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

Your application is part of the examination process. The examination will consist of a rating of your education, training, and experience related to the requirements of this position. The rating will be based on the information provided on your application. Therefore, it is important you provide all the experience and education related to this position completely and accurately.

BENEFITS

FURTHER INSTRUCTIONS

The online application is preferred. If you are unable to apply online, you may submit a paper application and supplemental questionnaire to: Department of Natural Resources, Human Resources, 580 Taylor Avenue, C-3 Annapolis, MD 21401. The Human Resources unit is not responsible for applications sent to any other address.

Faxed or e-mailed applications will not be accepted. Resumes will not be accepted in lieu of completing the application.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at Application.Help@maryland.gov

Inquiries regarding this recruitment can be directed to Shirley Grow at shirley.grow@maryland.gov.

TTY Users: call via Maryland Relay

Candidates with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country, and encourage them to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.



Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.