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Assistant Director

Recruitment #21-001533-0002


This recruitment is Hybrid Telework eligible. 




Department of Human Services

Child Support Administration

311 W. Saratoga Street

Baltimore, MD 21201

Main Purpose of Job

This main purpose of this position is to serve as the Contract Manager for the Baltimore City Office of Child Support (BCOCS) Privatization contract. The position is also responsible for contract compliance and performance which involves the following: Participating in decision-making about modifying the existing Privatization contract, including budget modifications; Participating in planning and coordinating activities necessary for the implementation of the contract; Supervising the planning, development, implementation, and management of new Request for Proposal (RFP); Participating in meetings on goal setting with Cooperative Reimbursement Agencies (CRA) that provide child support services to BCOCS. Participating in meetings with other government agencies that provide support services to BCOCS; Developing and managing service contracts that provide necessary support services to the Baltimore City Office of Child Support; Participating in monitoring compliance with contract requirements and any necessary corrective action plans; Identifying and securing resources necessary for implementation of new contracts; Providing technical support to the contractor; and developing corrective action plans. Analyzes child support legislation, regulations, policy and makes recommendations, Supervising an Outreach Customer Service Representative, co-located at the Mayor’s Office of Employment Development One Stop Re-entry Centers, to assist in removing barriers to employment and provide customers with child support services and referrals.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education:   A Bachelor’s degree from an accredited college or university.

Experience: Four years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.


1. Candidates may substitute additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations on a year-for-year basis for the required education.

2. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience and education.


Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of experience monitoring service contract compliance and performance.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience creating expenditure reports.

One year of experience working with Microsoft Office Suite - Word and Excel to create reports and spreadsheets.

Six months of supervisory experience.

Strong written and oral communication skills.

Demonstrates skills in effective time management, priority setting, multi-tasking, problem solving, and critical thinking.


Please make sure that you provide sufficient information on your application to show that you meet 
the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.   



The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201. 

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m on the closing date. Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time. 

If you have any questions concerning this recruitment process for this position, please contact 410-767-7199. 

TTY Users: call via Maryland Relay. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.