OFFICE SERVICES CLERK

ASTD8

This is a STATEWIDE recruitment to fill current and future Office Services Clerk vacancies in the Maryland Department of Human Services.

Our current vacancy is with the Harford County Department of Social Services, 2 S. Bond Street, Suite 300,  Bel Air, MD 21014.

An Office Services Clerk is the full-performance level of work performing diverse clerical duties which support Department of Human Resources agency operations and require the review, verification and interpretation of information in order to make determinations and resolve problems in accordance with policies, regulations and laws applicable to agency programs. Employees in this classification do not supervise. Employees in this classification receive general supervision from an Office Supervisor or other clerical or administrative supervisor.

Typical job duties of Office Services Clerks: Reviews, verifies and interprets information in records, applications and other documents by using knowledge of agency policies and procedures to determine if appropriate procedures have been followed and to resolve problems; Processes and issues permits, licenses, vouchers, exemptions, invoices or other documents pertinent to agency programs and based on application of regulations and procedures to factual information; Responds to inquiries, makes determinations and resolves problems relative to inaccurate or incomplete information and discrepancies in various records and documents being processed; Explains basis of determinations to workers in other offices and agencies, clients or their representatives and the general public; Collects fees, makes corrections to payments owed or due, posts fees and payments to accounts and keeps financial records not requiring knowledge of bookkeeping or accounting; Assembles and verifies data and compiles information in order to prepare routine statistical and status reports; Updates and maintains files, logs, schedules, rosters and records; Composes routine correspondence to provide or request essential information, explain the status of requests and the procedures to be followed; Recommends changes in office procedures as necessary to improve office efficiency; Uses computer software applications to enter, edit, validate, search, retrieve and update information and may design, edit or format reports, graphs and charts; May type correspondence, reports, schedules and other material using a typewriter, computer or word processor; Performs other related duties.

IMPORTANT: Please describe in detail any job duties relating to the minimum qualifications stated below and include any computer software experience (Word, Excel, CHESSIE, PowerPoint, etc.) used in the each of the positions you held.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Six months of on the job experience with Microsoft Office Suite.

2. Six months of experience working for a government organization in an office-based setting.

3. Six months of experience in database entry in a government organization.

4. Six months of experience in customer service.

5. Six months of experience handling correspondence and/or mail.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 142 Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to cynthia.mcmillian@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning this recruitment process for this position, please contact 410-767-7199.

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.