Travel Information Aide Supervisor- Sideling Hill Welcome Center

The Maryland Department of Commerce is seeking qualified applicants for a full-time contractual Travel Information Aide Supervisor position within the Office of Tourism Development. This position is located at the Sideling Hill Welcome Center on I-68 near Hancock, Maryland – Western Maryland (Washington Co.). The Welcome Center is open daily, 7 days per week, from 9:00 AM to 5:00 PM.

9

This position is located at the Sideling Hill Welcome Center on I-68 near Hancock, Maryland – Western Maryland (Washington Co.).

The primary function of this position is to supervise Travel Information Aides who provide inspirational travel information to Maryland visitors and to oversee the daily operations and maintenance of the welcome center. 

Duties include: assisting travelers with tourism information, directions, hotel accommodations, itineraries and emergency situations; supervising the dissemination of information to the traveling public: training, providing reports, and setting up familiarization tours; keeping records of tours, filing schedules, and ordering literature, and support with tourism development unit projects. The supervisor will also attend hospitality and training sessions, supervisor’s meetings and travel around Maryland on familiarization tours in order to keep informed about Maryland attractions, accommodations, recreational facilities, services and destinations.

The Welcome Center is open daily, 7 days per week, from 9:00 AM to 5:00 PM.

Applicants must possess:

Education:  high school diploma or a State GED certificate 

AND 

Experience: three (3) three years of experience working in public information in a tourism-related industry (e.g., accommodations, campgrounds, travel development agency, information center, guide service, customer service, hospitality, etc.).

Candidates should be able to relate to the public in a friendly and competent manner; and must be able to interpret highway maps. Applicants must be able to work weekends since the center is open 7 days per week, year-round. Knowledge of Maryland history, geography and tourist attractions is required. Candidates must be computer literate and also be able to frequently lift and/or move up to 50 pounds.

One (1) year of experience involving management of a program and supervising staff

Limited to candidates willing to accept fulltime employment in Hancock, MD, which is approximately 90 miles (1 hour and 30 minutes) outside the Baltimore Metro Area.

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire.  Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

If you have questions about this recruitment, please contact the Department of Commerce at 410-767-6300. 

You may also visit our website at: http://commerce.maryland.gov/commerce  

It is highly preferred that you apply online. If you are unable to apply online, please submit a resume to: 

Maryland Department of Commerce - Office of Human Resources 
ATTN: TRAVEL INFORMATION AIDE II – Sideling Hill Welcome Center
World Trade Center – 401 East Pratt Street, 10th floor
Baltimore, Maryland 21202 

As an E-Verify and equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

TTY Users: call via Maryland Relay 

We thank our Veterans for their service to our country, and encourage them to apply.