Introduction
The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.
GRADE
11
LOCATION OF POSITION
Baltimore City
Main Purpose of Job
Provide administrative support to the designated investigators of the Property and Casualty Complaints Unit.
POSITION DUTIES
The Maryland Insurance Administration is recruiting to fill an Administrative Aide position in the Property and Casualty Complaints Unit. This position provides administrative support to the designated investigators. Duties include generating letters, scanning and/or photocopying documents. This position will maintain files manually and electronically, will answer telephone calls as needed, and will serve as backup to other clerical support staff.
MINIMUM QUALIFICATIONS
Education:: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Four years performing secretarial work or clerical work involving typing duties.
Notes:
1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
1. Experience performing administrative tasks for multiple people.
2. Experience managing a high volume of calls.
3. Experience using Microsoft applications.
4. Experience in the property and casualty insurance industry.
5. Ability to operate basic office equipment.
LIMITATIONS ON SELECTION
This recruitment is limited to current employees of the Maryland Insurance Administration.
SPECIAL REQUIREMENTS
Demonstrated ability to accurately type on a keyboard on a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position.
EXAMINATION PROCESS
Applicants who meet the minimum qualifications will be evaluated. The evaluation may consist of a rating of your application based on your education, training and experience as they relate to the requirements of the position. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service may be required prior to hire. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Applicants meeting the minimum qualifications will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination.
BENEFITS
FURTHER INSTRUCTIONS
Please contact: lynn.hill@maryland.gov for additional information concerning this recruitment. Online applications are strongly preferred. If you are unable to apply online, you may submit an application by mail. The paper application must be received by close of business, on the closing date for the recruitment. Postmarks will not be accepted. Incorrect application forms will not be accepted.
Applications may be mailed to:
Maryland Insurance Administration, Human Resources Division
200 St. Paul Place, Suite 2700
Baltimore, Maryland 21202
We thank our Veterans for their service to our country, and encourage them to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.
TTY Users call Maryland Relay Service at 1-800-735-2258.
