ADMINISTRATIVE SPECIALIST III

The Department of Information Technology (DoIT) was created by 2008 legislation in an effort to consolidate state agency information technology functions and policies into one department; elevating the department to one that reports directly to the Governor.

In addition to its larger statewide role, DoIT manages Information Technology and Telecommunication services within the agency itself and provides support to state agencies, the Executive Office of the Governor, the Governor’s coordinating offices, and a variety of independent agencies within the Executive Branch.

Striving to provide the highest level of customer service to its internal and external customers, the DoIT supports Maryland’s agencies and commissions through its leadership and strategic direction for Information Technology and Telecommunications, establishing a long-range, target technology architecture, encouraging cross-agency collaboration and advocating best practices for operations and project management.

Telecommunications Access of Maryland (TAM) is a division of DoIT and operates the Maryland Relay and Maryland Accessible Telecommunications programs. Maryland Relay is a free, public service for individuals who are Deaf, hard of hearing, DeafBlind, or speech-disabled that enables them to communicate using the telephone. The Maryland Accessible Telecommunications (MAT) program offers a wide variety of solutions and tools—from amplified phones to Braille TTYs to tablets— needed to independently make or receive phone calls.

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Department of Information Technology (DoIT)

301 W. Preston St.,

Baltimore, MD  21201

This position is located within the Telecommunications Access of Maryland Team, which is responsible for ensuring all individuals in need of assistive telecommunications devices and services have access to a vast array of options through the Maryland Relay and the Maryland Accessible Telecommunications (MAT) programs.

This position is responsible for:

Supporting the MAT program, which includes, but is not limited to, facilitating the distribution of accessible telecommunications equipment to qualified individuals within the State of Maryland, and providing training and presentations across the State of Maryland on the use of accessible telecommunications equipment,

-Soliciting bids for equipment, facilitating the procurement of state-wide telephone equipment orders from master contractors, tracking equipment that has been assigned to clients, and assisting with evaluations of MAT program clients.

This position works closely with the Maryland Accessible Telecommunications Manager, the Telecommunications Equipment Distribution Program Association (TEDPA) and other supporting organizations on issues pursuant to the services supported by the TAM program.

This position requires good organizational skills and ability to manage multiple projects, timelines and deadlines.

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a Bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.

Experience utilizing Microsoft Excel spreadsheets, Microsoft Access databases, or other statistical software to manage and evaluate data, including the creation and production of reports,

Proficiency with American Sign Language,

Customer service experience via telephone, email, and/or face to face,

Experience working with individuals with disabilities,

Broad knowledge of assistive telecommunications equipment or devices.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Successful candidates will be placed on the employment (eligible list for at least one year).

The assessment may consist of a rating of your education, training and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.  

STATE OF MARYLAND BENEFITS