OFFICE SECRETARY III
|Department||Office of the People's Counsel|
|Date Opened||9/22/2020 11:59:00 PM|
|Filing Deadline||10/6/2020 11:59:00 PM|
|Salary||$32,176.00 - $50,377.00/year|
|HR Analyst||Cheryl Murphy|
LOCATION OF POSITION
Main Purpose of Job
The main purpose of this job is to provide front office secretarial duties to include answering multi-line switchboard, data entry, and initial consumer intake of inquiries and complaints, share consumer information, as directed, to community organizations, consumer advocates, and residential utility users regarding utility services, and consumer rights and responsibilities under the law.
Decides appropriate approach to consumer inquiries, recommends course of action and resolve complaints in consultation with People’s Counsel, Deputy People’s Counsel, Consumer Assistance Unit, and Administrator.
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years performing secretarial or clerical work involving typing duties.
1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
2 years experience working in a team-oriented environment
1 year experience in Word, G Suite, Adobe Acrobat
Experience working in a legal setting is a plus
Online applications are highly recommended. However, if you are unable to apply online, contact S. Hudson. For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at email@example.com
Or call S.Hudson at 410-767-4910.
Emailed inquiries should reference recruitment number listed in the announcement. Resumes will NOT be accepted in lieu of completing the State application.
MD TTY Relay Service 1-800-735-2258.
For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service needs to be provided before hire.
We thank our Veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are also encouraged to apply. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.