PROGRAM MANAGER III

This is a Management Service Position, and serves at the pleasure of the Appointing Authority.

21

Department of Human Services

Child Support Administration

311 W. Saratoga Street

Baltimore MD 21201-3500

This position serves as Division Director, Program Development for the Department of Human Service (DHS), Child Support Administration (CSA). The incumbent in this position is responsible for overseeing, reviewing, analyzing, interpreting, developing, and implementing all policies, regulations, legislation, intergovernmental, customer service, paternity, communications, data analysis, performance monitoring, grant writing, publications, forms, limited English proficiency, domestic violence, outreach, and training efforts administered by CSA. This position also coordinates CSA press inquiries and public information act requests with DHS, Office of Communications; develops and oversees the design and content of all trainings with CSA staff at central, metros (including Baltimore City), and local offices of child support.

Oversees the development, implementation and maintenance of up-to-date legislation, regulations, policies, and training for all CSA programs; interfaces with CSA stakeholders and community partners to accomplish tasks; oversees the maintenance of a current, accurate, and federally approved state plan and amendments for the Maryland child support program on file with the Federal Office of Child Support Enforcement; ensures Maryland maintains and implements all laws that are federally required for implementation for the establishment, enforcement and related timeframes; addresses requests for information from the Governor's staff, press, and the public information act in coordination with DHS, Office of Communications; interprets Federal/State laws, develops written regulations, policies and procedures for the administration of public assistance programs in Maryland as it relates to child support and represents CSA at DHS executive meetings; meets with Local Directors of Social Services, other executive agencies, the judiciary, Federal agencies, and other forums with or when the Executive Director cannot attend.

Oversees the accuracy, currency, and relevancy of centralized training and the deployment of statewide training delivery via a holistic approach to include: online, video, audio, webinar, face-to-face, etc.; develops testing models and skills assessment to validate that workers understand and are capable of implementing policies and procedures; ascertains and keeps informed of available resources for training, such as: training labs or classrooms available for use statewide, availability of video conferencing or web based capability or software, and child support staff with training backgrounds to assist with training delivery; supervises the training of staff at CSA central and satellite locations, metro (including Baltimore City), and Local Department's of Social Services engaged in child support training on program policies, procedures and skills necessary to administer those policies; oversees the training of staff responsible for the development and ongoing management of statewide programs, such as: guidelines revisions, tax intercept and passport denial programs, and federal incentive funded projects to ensure local performance and program compliance with State and Federal program requirements; oversees the development and delivery of training calls, webinars or other training on new policies and legislative mandates; and performs other related duties as assigned.

Education: Possession of a bachelor's degree from an accredited four-year college or university.  

Experience: Five (5) years of senior management level leadership experience, ideally in some combination of the following areas:  policy, training, customer service, program evaluation, performance metrics/goals, quantitative research, grants, and government affairs.   

Note: Additional graduate level education at an accredited college or university may also be substituted for the required general experience at the rate of 30 semester credit hours for one year of the required general experience.

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Possession of a Juris Doctor; or Masters in Political Science or related field.  

Experience analyzing and drafting legislative bills and preparing testimony.  

Experience with the Title IV-D Child Support Program.  

Experience with Microsoft Word, Excel and PowerPoint.  

Experience with leadership management.  

Ability to plan, organize, direct, and manage multiple projects to meet strict deadlines.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Jocelyn Maschal, HR Office, Room 141, Department of Human Services, 311 W. Saratoga Street, Baltimore MD 21201-3500.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.