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EMPLOYEE BENEFITS SPECIALIST I

Contractual

Recruitment #19-004820-0001

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Introduction

The Employee Benefits Division of the Department of Budget and Management, a State agency, has a position available for an Employee Benefits Specialist I.

This is a “Contractual” position, as such the selected candidate serves at the pleasure of the appointing authority.

GRADE

13

LOCATION OF POSITION

301 W. Preston Street

Baltimore, MD  21201

Main Purpose of Job

An Employee Benefits Specialist I is the trainee level of professional HR work in the Employee Benefits Division.  The incumbent will perform specialized enrollment work and handle claims resolution and incoming phone calls from participants in the State of Maryland’s Employee and Retiree Health and Welfare Benefits Program (the Program).

POSITION DUTIES

Learns to review and process benefits events in the Statewide Personnel System (Workday) and conduct appropriate research to address benefits eligibility questions;

Approves or reject events in Workday in accordance with benefits policy;

Exercises tact and diplomacy, handles telephone inquiries in a high-volume call center, customer-oriented environment;

Learns the SPS Help Desk ticketing system (Mojo); monitors for assigned tickets, enter tickets, review tickets, research issues as needed, and resolve problems to close out the tickets.  

MINIMUM QUALIFICATIONS

Education:  A Bachelor’s degree from an accredited college or university.  

Experience:  None.  

Note:  Candidates may substitute experience responding to inquiries, calculating program eligibility, or counseling and advising persons concerning health benefits, on a year-for-year basis, for up to four years of the required education.

DESIRED OR PREFERRED QUALIFICATIONS

Ability to work in a fast paced environment while interacting with participants that are in the State of Maryland’s Employee and Retiree Health Benefits Program. This requires using clear and concise language both written and spoken.

Strong preference will be given to applicants who possess experience in a call center or previous employee benefits experience.  

Computer aptitude, including experience using a Human Resource Information Systems, help desk ticketing systems, and applications like MS Office and Google Mail Services is desired.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

1. Employees in this classification are required to obtain certification in State Personnel Management System policies and procedures and in the functionality of the Statewide Personnel System from the Office of Personnel Services and Benefits, DBM within six months from the time of appointment to the position.  Employees also are required to obtain recertification every six months thereafter.  

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle.  Employees assigned such duties shall be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

 For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to:

Department of Budget and Management

Recruitment and Examination Division

301 W. Preston St.

Room 608

Baltimore, MD 21201.

Paper application materials must be received in our office by the closing date for the recruitment. No postmarks will be accepted.

For questions regarding this recruitment, please contact the DBM Recruitment and Examination Division at Application.Help@maryland.gov or 410-767-4850, MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.  




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