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CHILD SUPPORT SPECIALIST SUPERVISOR

CHILD SUPPORT SUPERVISOR

Recruitment #19-004576-0001

Introduction

This is a Position-Specific Recruitment for the Department of Human Services,Somerset County Department of Social Services. 

GRADE

15

LOCATION OF POSITION

Department of Human Services

Somerset County Department of Social Services

30397 Mt. Vernon Road

Princess Anne, MD 21853

Somerset County Department of Social Services is located on Maryland's Eastern Shore, approximately 135 miles southwest of the Baltimore–Washington area.

Main Purpose of Job

This position supervises Child Support Specialists who investigate and analyze child support cases and initiate appropriate actions to establish, maintain, and enforce support payments for dependent children in accordance with applicable federal and State laws, rules, and regulations. This position also supervises support staff.

POSITION DUTIES

Trains Child Support Specialists in investigating and analyzing child support cases and in initiating appropriate actions to establish, maintain, and enforce support payments to dependent children. Establishes corrective action plans where indicated and monitors for improvements. Develops and implements procedures to effectively and efficiently meet the goals of the Child Support Program. Provides leadership to staff in incorporating strategic planning and quality management in program activities. At all times, the incumbent will provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.

MINIMUM QUALIFICATIONS

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

Education: An Associate of Arts degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university.

Experience: Three years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with federal and State laws, rules and regulations.

Notes:

1. A Bachelor’s degree from an accredited college or university may be substituted for the required education.

2. A Bachelor’s degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university may be substituted for the required education and one year of the required experience.

3. Candidates may substitute experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with federal and State laws, rules and regulations on a year-for-year basis for the required education.

4. Candidates may substitute experience determining eligibility for government assistance programs for one year of the specific program experience.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following preferred

qualification(s). Include clear and specific information on your application regarding the qualifications.  The ideal candidate will possess the following:

Knowledge of CARES

At least one year experience using:

1.Maryland Automated Benefits System (MABS)

2.Child Support Enforcement System (CSES)

3.Financial Institute Data Match (FIDM)

4.Federal Case Registry (FCR)  

LIMITATIONS ON SELECTION

This recruitment is limited to candidates willing to accept employment with the Somerset County Department of Social Services, which is located on the Eastern Shore of Maryland in Princess Anne, Maryland, approximately 130 miles from the Baltimore and Washington areas.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 

BENEFITS

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 133, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application. 

If additional information is required, the preferred method is to upload.If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. 

People with disabilities and bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.

TTY Users: call via Maryland Relay




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