HUMAN SERVICE ADMINISTRATOR II

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DEPARTMENT OF HUMAN SERVICES

OFFICE OF ADULT SERVICES

311 WEST SARATOGA STREET

BALTIMORE, MD 21201

This position serves as a Program Specialist with the Department of Human Services (DHS), Office of Adult Services, within the Social Services Administration (SSA). The incumbent in this position is responsible for managing, guiding the implementation, and monitoring the performance of two Adult Services Programs within the 24 Local Departments of Social Services (LDSS): the Social Services to Adults (SSTA) Program, and the In-Home Aide Services (IHAS) Program. The Program Specialist establishes and institutes changes in regulations, policies, operational standards, and service delivery models across all Adult Services Programs; performs data collection and analysis; directs and implements the goals of the Adult Services Policy and Practice Initiative; represents the Office of Adult Services in the community by participating in workgroups, boards, committees, and other activities to foster independence and safety for the State's vulnerable adults;  provides State supervision, management, and direction to the LDSSs Supervisors and Administrators for the In-Home Aide Services and Social Services to Adults Programs. This position supervises the three additional Adult Services Progam Specialists overseeing Adult Protective Services, Public Guardianship, Respite, Project Home/Adult Foster Care.

Develops, updates and interprets policies, regulations, operational standards, and service delivery models for Local Adult Service Programs across the State; provides customer service to both internal and external customers that meet or exceed the standards set by the Department; identifies and develops solutions to service delivery barriers and resource needs; develops, and guides implementation and monitoring of Adult Services Programs delivered at the local level; monitors LDSS Adult Services Program effectiveness, achievement of outcome measures, and compliance with State regulations and program goals; provides technical assistance to local Adult Service staff in implementation of programs and resource development; participates in workgroups, boards, committees and other activities promoting the independence and safety of the State's vulnerable adults; develops, revises, plans, interprets Statewide program policies and procedures; maintains, collects and analyzes program data for program outcomes and budgetary purposes; develops specifications for the IHAS Purchase of Service Invitation for Bid (IFB) for the procurement of services by approved private vendors; analyzes and responds to prospective legislations that impacts both In-Home Aide Services, and the other partner State services and agencies such as home care agencies, Maryland Board of Nursing, Maryland Office of Health Care Quality, Department of Aging, Department of Disabilities, and other related agencies; participates in the development, planning, and conducting of training of local staff on the Adult Services Programs and provides technical assistance to local departments; promotes public awareness of Adult Services initiatives and developments by educating community partners, stakeholders and the public in multiple venues; develops and negotiates Memorandum of Understanding between SSA and State partner agencies; and performs other related duties as assigned.

Education: Possession of a bachelor’s degree from an accredited four-year college or university.

Experience: Seven years experience in administrative, professional or technical work, two years of which must have involved supervision of other employees or exercising responsibility for program development.

Notes:

 1. Applicants may substitute education at the graduate level at an accredited college or university at the rate of 30 semester hours on a year-for-year basis for a maximum of two years of the required general experience.

 2. Experience in a human service program may be substituted on a year-for-year basis for the required four years of college education.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience and education, two (2) years of which must have been in an administrative supervisory or consultative capacity.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two years of the required experience must have been in an Adult Service Program serving aging adults, or adults with disabilities (physical, cognitive, or behavioral).

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

The ideal candidate will possess the following:

1. Strong written and oral communication skills.

2. Demonstrated skills in effective time management, priority setting, multi-tasking, effective problem-solving and critical thinking skills.

3. One year of experience providing social work case management in an Adult Service Program.

4. One year of experience analyzing information/data systems to determine needs of social service programs.

5. Availability to travel statewide

6. Ability to effectively use Word, Excel, Power Point

7. One year of budget management experience, including procurement and contract management.

8. Experience providing and evaluating training for a professional workforce.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 135, Baltimore, Maryland 21201.  

All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.  

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.   TTY Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.  

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country, and encourage them to apply.