ADMINISTRATOR II

17

Department of Human Services

Anne Arundel County Department of Social Services

Director's Office

80 West Street

Annapolis MD 21401

The Internal and External Affairs Liaison oversees the planning, design and implementation of internal and external communications that support the Anne Arundel County Department of Social Services (AACODSS) mission in accordance with the Director's goals. The Liaison is a member of the Department's Executive Team, reports to the Director and serves as the Department's liaison to the Department of Human Services (DHS) Office of Communication, county government and other agencies. 

This position creates, develops, and implements an internal communications strategy. This plan covers all program areas of the Department and provides messaging and associated activities for all AACODSS staff. Creates, develops and manages an external communications plan. Manages and implements a proactive communications program to enhance the reputation of the agency and increase visibility. Maintains constant activity on social media including Facebook and Twitter. Oversees the agency's digital communication, including the content for the Department's webpages, social media, newsletters and print materials. Develops and maintains working relationships with major print and TV outlets. At all times the incumbent will provide customer service to both internal and external customer that meets or exceeds the standards set by the Department. Provide coverage and service to the Anne Arundel County Emergency Operations Center (EOC) during and/or following a disaster affecting residents of Anne Arundel County and the State of Maryland, when necessary. These duties may include providing expert advice on available services, locating equipment and supplies for the safety of citizens in need, and on-site monitoring calls for assistance from shelter managers, other state and local agencies, and citizens.

This position develops and maintains relationships with news media, editors, reporters, communication officers, partner organizations, institutions, and government officials and their staff ensuring a wide variety of audiences and outlets for DHS' messages. Leads media management, including multiple social media outlets, promotion and marketing efforts and community outreach promoting the Director's agenda as it relates to the programs and services offered by the Department. Advises Department leadership on media relations strategies, including protocols for responding to the media, drafting press releases and statements and serves as agency spokesperson. Works with senior leadership to create and implement strategies to communicate the Director's priorities for the agency to various constituents and stakeholders.

This position engages community stakeholders and partners in efforts to expand knowledge and participation in Department services and programs. Utilizes technology for better communicating and sharing information with employees and outside groups working toward common goals, including creating and monitoring statistical tracking tools, forms and surveys. Coordinates Department involvement at public events including job resource fairs, community meetings and other outreach activities

Applicants must meet all minimum (and any selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: A bachelor's degree from an accredited college or university.

EXPERIENCE: Four years of experience in administrative staff or professional work.

NOTES:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.

 

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

...Bachelor's degree in communications, public relations, or journalism or related field

...Three or more years of experience in communications, public relations, or journalism

...One or more years of experience working in health or human services related field.

 

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 

STATE OF MARYLAND BENEFITS

 

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M on the closing date.  Resumes will NOT be accepted in lieu of completing the application.   

Please upload any requested supporting documentation. Resumes are not required. If you are unable to upload, please fax the requested information to 410-333-0882. 

Only additional materials that are requested will be accepted for this recruitment. If you have any questions concerning the recruitment process for this position, please call 410-767-7414.  TTY Users: call via Maryland Relay.    

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or Application.Help@maryland.gov.  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.