HUMAN SERVICE SPECIALIST IV

This is a Position Specific Recruitment for the Family Investment Administration in the Department of Human Services.

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Department of Human Services

Family Investment Administration

Bureau of Disability Services Operations

311 W. Saratoga Street

Baltimore, MD 21201

This position is responsible for monitoring and managing contracts that assists the Department of Human Services (DHS), Family Investment Administration (FIA), Bureau of Disability Services Operations (BDSO) children in foster care and adults who receive Temporary Disability Assistance Program (TDAP), Public Assistance to Adults (PAA) and Temporary Cash Assistance (TCA) who have medical conditions, by pursuing Federal Disability Benefits from the Social Security Administration (SSA). The incumbent in this position monitors and manages contracts that assist the State Review Team (SRT) in making a disability determination when required for Medical Assistance (MA) cases. This position is also responsible for monitoring and evaluating bureau contracts to ensure compliance, providing clarification to contractors, reviewing and approving deliverables; and maintains files of all contract activities.

This position monitors and assists in the oversight and development of contracts within the BDSO; provides contract clarification to contractors to ensure contract compliance; oversees the work of the contractors, with specific emphasis on deliverables of the contracts; coordinates meetings between the State and the contracts, as appropriate to discuss activities and procedures to resolve any issues that may arise; reviews and approves deliverables; returns deficient deliverables to contractors requiring appropriate corrective action; develops and implements corrective action procedures; approves plan and follow-up to ensure action is taken to resolve identified deficiencies; prepares periodic monitoring reports that incorporate and document all activities that occurred during the reporting period and submit report to State's Project Manager; maintains files of all contracts; ensures the accuracy of charges and approves for payment; assists management with preparation of Request for Proposals/Invitation for Bids as needed; and performs other related duties as assigned.

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

One year of the required minimum qualification experience must have been in the development, oversight and monitoring of contracts within a governmental assistance or human service program. 

Preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Two years experience with using Microsoft Office, Word, Excel, and PowerPoint.  

2. Two years experience in the administration and/or overseeing compliance of a human services program.  

3. Excellent oral and written communication skills.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position.  You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 

STATE OF MARYLAND BENEFITS

The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201.   All mailed documents must include the applicant's name and the job number and must be received by 5 P.M. on the closing date.  Resumes will NOT be accepted in lieu of completing the application.  

If additional information is required, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882.  Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.  

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.  

 TTY Users: call via Maryland Relay.  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.  People with disabilities and bilingual applicants are encouraged to apply.   We thank our Veterans for their service to our country, and encourage them to apply.