OFFICE CLERK II

The Department of Labor, Licensing and Regulation (DLLR) is accepting applications from all qualified applicants for the position of Office Clerk II. This position serves as the receptionist for the Division of Occupational and Professional Licensing.

07

500 North Calvert Street, Baltimore, Maryland 21202

The first main purpose of this position is to greet customers when they visit the Division of Occupational and Professional Licensing. The second main purpose of this position is to accurately respond to customer telephone inquiries and requests for information concerning the licensing status for twenty-five licensing programs and complaints filed against licensees and registrants of the boards and commissions within the Division of Occupational and Professional Licensing.

Duties of this position include, but are not limited to:

• Welcoming colleagues and visitors entering the division, with excellent communication skills and a pleasant personality; directing them to the proper unit and ensuring they are assisted by appropriate staff.
• Providing excellent customer service according to the governor's customer service promise.
• Maintaining security by following procedures and ensuring all visitors have a visitors' badge once they have entered the O&P offices.
• Managing multiple telephone line inquiries and assisting approximately 40-50 callers per day.
• Performing special assignments; providing clerical assistance as assigned by the administrator' assisting the Customer Service Center (CSC) with mailing licensing renewal notices.
• Maintaining a log of request for list of licensures and expense vouchers.
• Responding to emails from the public requesting documents pertaining to the Public Information Act.
• Other duties as assigned.

Education:   Completion of the eighth grade.

Experience: One year experience performing clerical duties in an office environment. 

Notes:  

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for six months of the required experience.

3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Data Entry Experience

Skills with handling high call volume

Excellent Customer Service Experience

MS Word and Excel Experience

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

Information submitted after this date will not be considered.

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

STATE OF MARYLAND BENEFITS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:  

DLLR Office of Human Resources

Attn: Ernestine Hyman    19-001375-0001

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201  

For additional information, please contact Ernestine Hyman at 410-230-6298 or via email Ernestine.hyman1@maryland.gov.  

The MD State Application Form can be found online   Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.