PROGRAM MANAGER III

This is a Management Service position, and serves at the pleasure of the Appointing Authority.

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Department of Human Services

Baltimore City Department of Social Services

Child Welfare Services

3007 E Biddle Street

Baltimore MD 21213

This position serves as an Assistant Deputy Director of Child Welfare Services within the Baltimore City Department of Social Services. The incumbent in this position provides direct supervision over the Permanency, Resources and Support, Child Protective Services (CPS), Family Preservation, and Adoptions and Guardianship Programs . This position also supervises Program Managers, oversees project development, implementation across programs and serves as proxy in the absence of the Deputy Director.

Plans and directs all administrative and operational activities for Child Welfare Services Programs. Executes project management for Child Welfare Services special projects. Manages and leads programs and new initiatives, with emphasis on Permanency Programs to improve efficiency, effectiveness, and productivity in service delivery through process evaluation, maximizing resource utilization, and outcomes achievement.

Manages and monitors all program specific funds to ensure appropriate utilization of funds for service delivery in accordance with federal, state, county, agency and other applicable policies, procedures, and guidelines. Provides daily supervision and oversight to assigned Program Managers with the primary goal of ensuring compliance with agency mandates in service delivery and progress towards agency goals.

Acts as the point of contact between the Director/Deputy Director and middle management, and assumes the responsibilities of the Deputy Director in their absence. Ensures appropriate and effective execution of best practices with particular focus on the Permanency Programs.

Responsible for developing and maintaining procedures and controls which evaluate the efficiency and effectiveness of the quality of services rendered. Prepares written responses in regard to program policies, regulations, procedures and proposed legislation.

Ensures effective management of staff. Deploys/redeploys staff in an effective manner. Coordinates and evaluates service delivery, training, program development, support services and makes the best use of resources.

Responsible for project management and implementation of statewide initiatives related to Child Welfare Services. Guarantees appropriate and effective inter and intra agency communication. Represents the agency at community and planning meetings with other agencies. Meets regularly with Advocacy groups to exchange information and maintain open lines of communication. Maintains contact with various public and private sector entities in order to advocate for and coordinate adequate and appropriate customer service delivery.

As necessary, develops and establishes systems that assist in tracking compliance with all Consent Decree mandates, COMAR regulations, court stipulations/orders and develops corrective actions for continued consistent compliance. Monitors compliance with Quality Assurance Reviews, Medical Comprehensives, and IV-E audit requirements.

Closely monitors the compliance of each program down to the supervisory unit with Quality Assurance reviews and Consent Decree requirements. Additionally, provides corrective actions for audits, CAPs reviews and Quality Assurance Reviews. Responsible for the accuracy of reports that the unit submits, i.e. Monthly LJ Report. Based upon the work product of the unit, determines trends in service delivery, training needs for staff and corrective actions. Produces the assigned portion of the bi-annual reports required by the LJ Consent Decree. Makes certain that there is a satisfactory resolution of issues/concerns that are expressed by customers, stakeholders and executive level staff including managing the completion of Action Controls.

Education: Possession of a master's degree in social work from an accredited college or university approved by the Council on Social Work Education. Experience: Seven (7) years of professional experience in a social work capacity in a public or private agency or institution, four (4) years of which must have been in an administrative, supervisory or consultative capacity.

Note:

These requirements are established by the Social Service Administration by authority provided in Human Services §4-204 of the Annotated Code of Maryland and the Department of Budget and Management, Office of Personnel Services and Benefits does not have authority to accept substitutions or equivalents.

Ideal candidate must be willing to work in Baltimore City.

1. Candidates filling positions in this classification must be licensed by the Board of Social Work Examiners.

2. Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties are required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire.

This recruitment does not require any additional materials to be uploaded. Your qualifications will be assessed based on the information included on your submitted application.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

STATE OF MARYLAND BENEFITS

If you have any questions concerning the recruitment process for this position, please call 410-767-7414.

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to:  Dominick Williams, Baltimore City DSS, Office of Human Resources, 1910 N. Broadway, Baltimore MD 21213.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire. 

TTY  Users: call via Maryland Relay 

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.