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COMPUTER NETWORK SPECIALIST SUPERVISOR

Recruitment #18-004414-0001

GRADE

19

LOCATION OF POSITION

The current vacancy is at the location below, however this recruitment will be used to fill future vacancies in other DPSCS institutions. Therefore, we encourage you to apply at this time. Please select all of the locations in which you will accept employment.

1201 Reisterstown Rd, Pikesville MD 21208

Main Purpose of Job

The main purpose of this position is to manage Information Technology & Communications Division-ITCD staff members to ensure the continuing operation of the Department of Public Safety and Correctional Services Information Technology systems, thereby maintaining and providing data, information and communication services to the DPSCS criminal justice agencies and the public. This is also, an advanced technical position that focuses on implementing server solutions that are part of ITCD’s IT architecture plan as approved by the CIO. The primary responsibilities include supervision of personnel, ensuring outstanding customer service, maintaining accurate documentation, and providing resolution of technical issues and problems to ensure DPSCS systems are operational and available at all times. This is an essential position that may require 24 x 7 on-call availability.

POSITION DUTIES

- Supervises and administers the planning, integration and maintenance of software and hardware to ensure Department of Public Safety and Correctional Services systems are operational and available to all users.

- Supervises, coordinates training, and evaluates job performance of the Computer Network Specialists, providing outstanding customer service, by addressing and resolving system and user problems to ensure Department of Public Safety and Correctional Services systems are operational and available to all users.

- Installs, configures, and manages server and communications software and hardware to prepare and maintain an effective operating environment.

- Maintains system hardware and software documentation and ensures documentation is current and accurately reflects the operating environment.

- Communicates with Information Technology Administrators and other Computer Network Managers, staff, users, vendors, and other agencies to ensure Department of Public Safety and Correctional Services systems are operational and available to all users.

MINIMUM QUALIFICATIONS

Education: Bachelor's degree in computer information technology, management information systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: Three years of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes: 1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator equivalent certification program for the required education.

OR

4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

DESIRED OR PREFERRED QUALIFICATIONS

The following qualifications are preferred, not required:

- 1 year of configuring and maintaining data backup systems.

- 1 year of Unix experience.

EXAMINATION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after the above closing date.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.  

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

FURTHER INSTRUCTIONS

To submit qualifying documents; the preferred method is to upload them using the "other" tab on the online application. However, if you’re unable to upload your documents, please fax requested information only to 410-585-0570 (providing a cover sheet with your contact information, recruitment name, recruitment number and the number of pages faxed). We will not consider information submitted after the closing date of this announcement.

 

Resumes will NOT be accepted in lieu of completing the online or paper application.

 

Online applications are STRONGLY recommended; if you do not have internet access, please mail the Maryland State Application (paper) by the closing date to:

HRSD-Recruitment & Examination

ATTN: A. Lucas

6776 Reisterstown Road, Suite 309

Baltimore, MD 21215

For more information, please call 410-585- 3330

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

TTY Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.