COMPUTER NETWORK SPECIALIST II

This is a Position-Specific Recruitment for the Department of Human Services (DHS), Carroll County Department of Social Services.  

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Department of Human Services

Carroll County Department of Social Services

Local General Administration

1232 Tech Court

Westminster MD 21157

The Computer Network Specialist is responsible to the administration, maintenance and monitoring of the Local Area Network (LAN) and Wide Area Network local connections and devices and users connected. Manages all factors associated with the LAN and the Users, including maintenance, troubleshooting, and applications

Management of network file servers and associated functions.

Works with vendors and/or systems integrators.

Develops training manuals and opportunities for users to improve computer skills.

Maintains an inventory of consumable parts and supplies. Complete procurement of consumable supplies and parts in accordance with State of Maryland policies and procedures.

Desktop and Server management including security, data protection, virus protection and patch management.

Professionally and courteously responds to service requests from users at all technical levels.

Manages, maintains, and supports as necessary the telephone, and cell phone system. Provides timely and accurate reports to Administration as requested.

At all times, the incumbent will provide customer service to both internal and external customers.

Manages and controls inventory automation equipment, including, but not limited to main frame, computer, printer and communication.  Follows State of Maryland policies and procedures for disposal of outdated or broken equipment.

Keeps up-to-date on trainings and certifications as well as the latest technologies.

Performs many and varied other duties relating to computer hardware/software as assigned by the Director or Assistant Directors of Agency. Work or special projects are requested.

Acts as agency security monitor and liaison for  MDCHESSIE and other systems.  Participates in State of Maryland Information Technology Committees.

Emergency Preparedness – DHR employees are responsible for mass shelters when an emergency is declared. As an employee of this agency, you may be required to work in a shelter within the county (Memorandum from Secretary Donald dated 07-11-08).

Please read the job announcement in its entirety before applying for this recruitment. Applicants must meet all minimum qualifications to be considered, and to appear on the list of people eligible for hire. 

Education: Bachelor's degree in Computer Information Technology, Management Information Systems, or other information technology related field, to include course work in local or wide area computer networks, from an accredited college or university.

Experience: One year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks.

Notes:

1. Candidates may substitute completion of high school or high school equivalency certificate and eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software for the required education.

 2. Candidates may substitute completion of high school or high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the required education.

 3. Candidates may substitute completion of high school or high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the required education.

 4. Candidates may substitute experience in one of the following areas on a year-for-year basis for a high school education: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.

5. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.

Strong preference will be given to applicants that possess the following preferred qualifications. Include clear and specific information on your application regarding the qualifications.

The ideal candidate will possess the following:

1. Experience installing operating systems software and network communications software for computer networks and customizing software.

2. Experience developing and conducting trainings to provide assistance to staff for all Google products used by the State of Maryland.

3. Experience using Microsoft Office Suite (Word, Excel, and PowerPoint for example), Google Suite (Google Sheets, Google Docs, Gmail, Google Calendar, and Google Voice), Workday, or JobAps software.

4. Experience in project management.

5. Experience working in Maryland State or Federal Government.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best-Qualified, Better-Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position.   

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  

It is imperative to list all computer and software experience on your application pertaining to your job duties.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.

If you are unable to apply online, please send your paper application and supplemental questionnaire (if applicable) to:

Department of Human Services

Examination Services Unit

Attention:  Moses Devaprakasam

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email moses.devaprakasam@maryland.gov ; Voice 410-767-7416, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.The paper application must be received by 5 PM on the closing date for the recruitment.  TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.