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OFFICE CLERK II

Data Entry Operator

Recruitment #18-001375-0065

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Introduction

This position is limited to active employees within the Division of Vital Records.

GRADE

07

LOCATION OF POSITION

MDH/Division of Vital Records, Baltimore, Maryland

Main Purpose of Job

This position will provide vital records, in relation to birth, death, marriage, and divorce verification certificates, for walk-in customers. This position will also oversee and complete general clerical work, data entry and record retrieval/filing, as well as other duties, including opening and sorting mail; recording monies in the EVRS; preparing reports, and manually processing records.

This position may also be required to provide customer service duties at the front counter, such as verifying customer identification, determining eligibility, generating receipts for monies received, and handling the delivery of records to customers. In addition, this position may provide customer service over the telephone by answering customer inquiries about the Vital Records' process and/or tracking of certificates.

MINIMUM QUALIFICATIONS

Education: Completion of the eighth grade.

Experience: One year of experience performing clerical duties in an office environment. 

Notes:  

1. Additional experience performing clerical duties may be substituted, on a year-for-year basis, for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate may be substituted for six months of the required experience.

3. Six months clerical training, with three courses in subjects, such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette, may be substituted for six months of the required experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical or Office Services specialty codes in the Clerical Support field of work, on a year-for-year basis, for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

The desired candidate should have experience working with computers and providing strong customer service. He/she should also have a high level of computer typing accuracy with have strong attention to detail.

LIMITATIONS ON SELECTION

This position is limited to active employees within the Division of Vital Records.

SELECTION PROCESS

Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience, as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Candidates may remain on the certified eligible list for a period of at least one year.

Online applications are highly recommended. However, if you are unable to apply online, the paper application may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If additional information is required, the preferred method is to upload. If unable to upload, please fax requested information only to, 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

Resumes will not be accepted in lieu of a completed application.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division, at 410-767-1251. 

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850, or Application.Help@maryland.gov. 

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251, or MD TTY Relay Service, at 1-800-735-2258.

BENEFITS

FURTHER INSTRUCTIONS

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.




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