UNEMPLOYMENT INSURANCE STAFF SPECIALIST II

The Maryland Department of Labor, Licensing and Regulation, Divison of Unemployment lnsuracne (DUI) Benefit Accuracy Measurment (BAM) Unit is accepting applications from qualified candidates for the position of UI Staff Specialist II.

13

1100 North Eutaw Street, Baltimore, Maryland

The purpose of this position is to assist in executing the mission of the Department of Labor, Licensing, and Regulations and achieving the agency's goals. The Unemployment Insurance Staff Specialist II completes duties that audit randomly selected unemployment in which benefits have been paid and denied in order to detect the source and reason for improper payments or to determine if a decision to deny benefits adjudicated properly. The position works collaborative with various Division of Unemployment units and staff to facilitate in efforts to detect, prevent and deter improper payments.

Work generally involves the collection, analysis, interpretation and adjudication of data and situations when reviewing the following UI eligibility criteria: Monetarily Eligibility; Able, Available and Actively Seeking Work; Benefit Year Earnings; Job Separations; and Job Service Registration as mandated by the U.S. Departuient of Labor. This position also involves the analysis of operational programs and procedures while providing recommendations for improvements in the claims process; participation in operational and/or procedural planning processes, as well as the facilitation of program support activities. Actual duties may vary from assignment to assignment, depending upon the workload; as well as cross-training and participating in the U.S. DOL mandated Benefits, Timeliness & Quality (BTQ) quarterly review.

Education: Possession of a bachelor’s degree from and accredited four-year college or university.

Experience: Four years of administrative experience in unemployment insurance work involving discretion and independent judgement directly related to unemployment insurance programs.

Notes:

1. Applicants may substitute graduate education for the required experience at the rate of one year of education to one year of experience.

2. Applicants may substitute additional experience as defined above for the required education at the rate of one year of experience for one year of education, for up to four years of the required education.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Human Resources Management classifications or Human Resources Management specialty codes in the unemployment insurance field of work on a year-for-year basis for the required experience.

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications.

Two (2) years of experience in benefits adjudication processes, applying and interpreting departmental policies, state laws, rules and regulations in order to render a determination.

Four (4) years of experience interviewing and disseminating information to internal and external customers through verbal and written reports.

*Four  (4) years of experience gathering, analyzing and evaluating facts including applying creative/analytical thinking and sound reasoning.

*Ability to adapt quickly in a fast-paced work environment and manage a case load.    

*Extensive knowledge of UI procedures, law and policy.    

*The ability to work independently to render decisions that may or may not result in an Unemployment Insurance over payment or disqualification with minimal supervision.

*Possess excellent written and oral communication skills, as well as strong organizational and time management skills.

*Proficient in using Microsoft Word, Excel, Google Calendar, and the Internet.    

 *Possess strong interviewing and interpersonal skills with the ability to ask the appropriate questions in order to obtain all relevant information. Applicant must also possess the ability to multi-task between required deadlines without sacrificing quality or accuracy.    

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment insurance overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION/EXAMINATION PROCESS.

All information concerning the qualification, including any required documentation (diploma, transcripts, certificate, etc) must be submitted and received by the closing date. Information submitted after this date will not be considered.

If you have any questions about this recruitment, please contact the Department of Labor, Licensing and Regulation at 410-230-6300.

U.S. Military Veterans may qualify for additional bonus points towards certification. Any job offer will be contingent on the candidate providing a U.S. Military form DD 214 verifying honorable discharge from service prior to starting employment (and may be requested prior to interview). Permanent State employees do not need to submit proof of Veterans’ status. 

If you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:

DLLR Office of Human Resources
Attn: 18-000588-0002/UI Staff Spec II
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201

The MD State Application Form can be found online

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.