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PERFORMANCE MANAGEMENT SPECIALIST

ADMINISTRATOR II

Recruitment #13-006095-003

GRADE

17

LOCATION OF POSITION

Maryland Health Benefit Exchange, Baltimore, MD

Main Purpose of Job

The main purpose of the Performance Management Specialist position is to develop, coordinate, and manage data-driven, quality assurance and performance measures and programs to support ongoing operations at Maryland Health Benefit Exchange (MHBE).  The position manages and ensures ongoing implementation and effectiveness of MHBE’s core performance management system, which includes measures related to access, affordability, consumer satisfaction, stability, and health equity. This includes, developing policies and procedures for timely collection of all performance and quality measures; monitoring, validating and reporting on key performance indicators for each functional area (information technology, cell center, consumer navigator, appeals & grievances, and qualified health plan management) and vendors; preparing periodic accountability and status of performance and quality improvement reports, including impact and outcome reviews; researching best practices in performance measures and quality improvement and suggesting strategies for implementing new or improving existing performance measures.

 

 

MINIMUM EDUCATION OR GENERAL REQUIREMENTS

Education: A Bachelor's degree from an accredited college or university.

Experience: Four years of experience in administrative staff or professional work.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year to year basis for the required general experience.

DESIRED OR PREFERRED QUALIFICATIONS

Successful candidate should have a bachelors degree in business administration, public administration, healthcare management or related field and four years of experience in the analysis and evaluation of healthcare laws, policies, systems, and/or programs.  Candidate should also have experience in the development and implementation of systems, policies and strategies to assess their performance.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be evaluated.  The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position.  Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Applicants certified to list will receive eligibility for a period of one (1) year.  Eligibility may be extended beyond one (1) year period.  For Recorded Job Information Call:  410-767-6018.

Online applications are highly recommended, however the paper application may be submitted to DHMH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201.  The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258.

BENEFITS

FURTHER INSTRUCTIONS

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

If you need to submit additional information, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-5689.




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