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Assistant Director of Child Support

HUMAN SERVICE ADMINISTRATOR II

Recruitment #25-002729-0006

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Introduction



 
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
 
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.  

GRADE

18

LOCATION OF POSITION

Frederick County Department of Social Services 
Child Support Administration
1888 North Market Street
Frederick, MD 21701

Main Purpose of Job

The Assistant Director of Child Support leads the Child Support Division in the establishment of goals, priorities, procedures, budgets and strategies to meet performance standards. This position provides administration and oversight of both the program and fiscal components of Child Support. As a member of the Frederick County Department of Social Services (FCDSS) leadership team, the Assistant Director of Child Support engages and leads aspects of the agency strategic plan. As a member of the statewide Child Support affiliate this position interacts with the central, Department of Human Services (DHS) office as well as others across the state in advocacy and resource development for the Child Support program. 

POSITION DUTIES

Administrative Oversight: 
  • Provide oversight of the federal, state, and local Child Support laws and policies. Develop, implement and monitor budgets and contracts pertaining to the Child Support program. Create, assess and implement programs, policies and procedures to meet customer and staff needs. Assure the integrity of the Child Support fiscal operations through adherence to internal control requirements, maintenance of required records, completion and use of required reports and participation in audits/reviews. 

Leadership and Supervision: 
  • Develop and implement strategies to meet federally established performance goals (paternity establishment, court order establishment, current support and arrears). Identify and set performance levels. Actively participate, lead and execute plans of strategy teams related to the agency's strategic plan as well as other activities, committees and meetings that facilitate the enhancement of the agency mission. Direct and lead the Division activities of eighteen (18) line staff and supervise two (2) Child Support supervisors, Child Support Fiscal Supervisor and Office Services Clerk. 

Customer Service: 
  • Develop comprehensive service delivery strategies to meet customer needs in collaboration with other programs and divisions within Department as well as in partnership with other agencies and organizations in the community. Actively monitor the staff's response to complaints and work orders to ensure they are handled efficiently and effectively. At all times, provide customer service to both internal and external customers that meets or exceeds the standards set by the Department.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Eleven years of experience, seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and seven years of experience in administrative, professional or technical work, two years must have involved supervision of other employees or exercising responsibility for program development, for the required experience.

2. Candidates may substitute graduate level education at the graduate level at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to six years of the required non-supervisory general experience.

3. Candidates may substitute U.S. Armed Forces military service experience at a rank of Corporal/Petty Officer or higher as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical, and Office Services field of work on a year-for-year basis for the required experience, two years must have been in an administrative supervisory or consultative capacity.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience using Google Suite and Microsoft Suite.

One year of experience using CSMS (Child Support Management System).

One year of experience working with the Department of Human Services Child Support Administration.

One year of supervising experience (at least 3-5 employees).

One year of experience developing or implementing plans that meet State or Federal Mandated policies.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. 

If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire.  The supplemental questionnaire may be used as part of the rating process.  Therefore, it is important that you provide complete and accurate information on your application.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.  

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS
• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). 
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.
• Positions may be eligible for telework. 

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplement questionnaire to: Attention: Cynthia McMillian, Department of Human Services, Examination Services Unit, 25 S. Charles Street, Room 1116-F, Baltimore, MD 21201.

Or email cynthia.mcmillian@maryland.gov; voice 410-767-7199.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov. 

Do not submit unsolicited documentation. Resumes should not be viewed for a completed state application. 

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

We thank our Veterans for their service to our country and encouraged them to apply. 



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