Workforce Development Resource Specialist
Workforce Consultant
Recruitment #22-001658-0001
Department | LABOR Workforce Dev - Ofc of the Asst Secy |
---|---|
Date Opened | 9/7/2022 1:00:00 PM |
Filing Deadline | 9/21/2022 11:59:00 PM |
Salary | $40,320.00 - $51,893.00/year with potential growth to $63,797.00/yea |
Employment Type |
Full-Time
|
HR Analyst | Linnea Maker |
Work Location |
Allegany
Anne Arundel Baltimore City Baltimore County Calvert Caroline Carroll Cecil Charles Dorchester Frederick Garrett Harford Howard Kent Montgomery Prince George's Queen Anne's Somerset St. Mary's Talbot Washington County Wicomico Worcester |
Telework Eligible | Yes |
Introduction
GRADE
LOCATION OF POSITION
Main Purpose of Job
POSITION DUTIES
● Assists
customers by facilitating and demonstrating the usage of self-service workforce
resources;
● Demonstrates
online tools including assessment and external employment resources;
● Assesses
the skills and needs using the automated system to complete, review and update
customer registration;
● Conducts
informal assessments in resource areas and provide initial options for program
and partner referrals;
● Identifies
potential job matches of customer skills with job qualifications in automated
workforce system;
● Refers
qualified customers to job openings utilizing the automated workforce system;
● Provides
services to job seekers to expedite their entry or re-entry into employment;
● May
refer job seekers to training and/or supportive services to improve their job
readiness by utilizing community, training and educational resources;
● Provides
basic information and referral to federal bonding or other hiring incentive
programs;
● Provide
to staff for the purpose of issuing a
federal bonding letter;
● Responsible for ensuring resource area collateral materials are current;
● May
provide eligibility review after unemployment insurance workshops;
● May promote special programs such as Work Opportunity Tax Credit (WOTC), State discretionary grants, enterprise zone tax credits, etc.
● May
provide informal Resume consultation;
● May
answer basic Unemployment Insurance inquiries as directed by UI;
● May
share labor market information with customers using appropriate resource
materials and automated systems so they can make informed decisions on labor
trends and economic conditions;
● Facilitate
the engagement of job seekers and businesses with employment resources by
providing comprehensive information on the local workforce system;
● Referral
to staff to provide information on basic business services, take job orders and
referrals from businesses;
● Identifies the greater employers' needs and facilitates a warm handoff (referral to business services) to a higher-level Workforce Development Specialist or other designated staff;
● May
enter job orders into the automated system according to employer
specifications;
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: None.
Notes:
1. Candidates may substitute experience in the field of workforce development, customer service, human resources, recruiting or similar field may be substituted on a year-for- year basis for the required education.
2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer with active-duty military recruiting experience or career counseling experience on a year-by-year basis for the required education.
DESIRED OR PREFERRED QUALIFICATIONS
Knowledge and/or experience of Workforce Development Programs
Bilingual applicants are encouraged to apply.
Experience working in customer service via face to face, telephone, and email.
LICENSES, REGISTRATIONS AND CERTIFICATIONS
SPECIAL REQUIREMENTS
SELECTION PROCESS
Applicants must provide sufficient information on the application to show they meet the qualifications for this recruitment. *Resumes are not acceptable and not considered in the selection process*
EXAMINATION PROCESS
BENEFITS
FURTHER INSTRUCTIONS
Online application process is strongly preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.
Completed applications, required documentation, and any required addendum may be mailed to:
Department of Labor Office of Human Resources
Attention: 22-001658-0001/ Linnea Maker
1100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201
The MD State Application Form can be found online. If you have any questions about this recruitment, please contact the Maryland Department of Labor at 410-230-6300.
Maryland Department of Labor is an equal opportunity employer. It is the policy of MDOL that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status