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Recruitment #20-002587-0001




MDH, Developmental Disabilities Administration, 201 W. Preston Street, Baltimore, MD

Main Purpose of Job

The Administrator II (System Business Analyst) works with the Developmental Disabilities Administration (DDA) through a large system implementation for both internal and external users. This role will also be primary in the tracking of system updates needed and the implementation of those system updates. The ideal System Business Analyst will be organized, self-motivated, and able to complete complex tasks with little supervision and have a working knowledge of and familiarity with Medicaid rules and Electronic Data Interface transactions as well as Medicaid Claims and Provider management. This position serves as primary contact for system items and will be required to remain current of project needs and impact to the service recipient communities as well as providers. The System Business Analyst will also be required to work with internal and external departments in this role.


Education:    A Bachelor's degree from an accredited college or university.

Experience:  Four years of experience in administrative staff or professional work.

Notes: 1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year-for-year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required education and experience.


The successful applicant should possess:

  • BS or BA in Information Technology, Healthcare Administration or Public Administration focus preferred
  • Experience in software requirements elicitation, documentation, and management

Office and Presentation Skills

  • Thorough administrative and documentation skills
  • Proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint
  • Demonstrated ability to work well on a diverse team
  • Excellent oral and written communication skills required including ability to write professional, detailed, grammatically-correct documentation
  • The ability to communicate succinctly and clearly, both verbally and in writing, to technical and non-technical audiences
  • Strong coordination and collaboration skills across internal and external teams

Business Process Skills

  • Experience writing SOPs, DLPs, training materials, process elicitation
  • Experience in Agile/Scrum methodology
  • Experience in the review and documentation of test cases and RTMs
  • The ability to positively impact process improvement and process management
  • A high level of motivation to solve existing problems while anticipating new issues

Technical Skills

  • Basic understanding of database structure
  • Demonstrated experience working with software development teams, business and user staff on software development projects
  • Demonstrated experience with requirements gathering and documentation


Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


Applicants who meet the minimum (and selective) qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). 

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. 

Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application.

Candidates may remain on the certified eligible list for a period of at least one year. The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.


Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.


Online applications are highly recommended. However, if you are unable to apply online, the paper application (and supplemental questionnaire) may be submitted to MDH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. Paper application materials must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

If additional information is required, the preferred method is to upload.  If you are unable to upload, please fax the requested information to 410-333-5689. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

For questions regarding this recruitment, please contact the MDH Recruitment and Selection Division at 410-767-1251.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or

Appropriate accommodations for individuals with disabilities are available upon request by calling: 410-767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.