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ADMINISTRATIVE SPECIALIST III

Recruitment #20-002043-0002

Introduction

The Department of Labor is accepting applications from all qualified applicants for the position of Administrative Specialist III. This position manages the daily activities of the Elevator Safety Review Board ("ESRB") and Locksmith Program in executing its mandate to examine, qualify, license and regulate elevator contractors and mechanics and qualify and register locksmiths.

GRADE

12

LOCATION OF POSITION

500 North Calvert Street, Baltimore, Maryland 21202

POSITION DUTIES

In concert with the executive director and senior management, the incumbent manages the daily activities of the Elevator Safety Review Board ('ESRB') and Locksmith Program in executing its mandate to examine, qualify, license and regulate elevator contractors and mechanics and qualify and register locksmiths. The position exercises independent judgement and responsibility for the overall ESRB and Locksmith Program and provides data and statistical analysis, including the research and compilation of data, with respect to applicants seeking to qualify for licensure as well as with respect to consumer complaints. This individual analyzes and interprets data, information and situations and makes recommendations when data does not conform to established standards, policies or laws. Responsibility for the compilation and preparation of required statistical tables, charts (including work-flow and organizational charts) and staffing patterns falls under the purview of this position. This position handles all correspondence and contact with the ESRB and Locksmith Program by applicants, licensees and citizens, and assists in the preparation of final reports and suggested improvements for the advancement of the ESRB and Locksmith Program. The Administrative Specialist works with Central Licensing Staff to assure timely deposits of funds, license issuance, and may provide assistance in the formulation and preparation of the ESRB/Locksmith Program budget or portions thereof. The position assists with the complaint process, seeking timeliness and fairness for both complainant and respondent. The Administrative Specialist III assists in the planning and implementation of new or revised procedures, practices, programs, exams and standard operation procedures. This position also handles all functions related to the tracking and suspension of all mechanic boards' licensees relative to child support compliance. Performs other related duties as assigned.

Duties of this position include, but are not limited to:

  • Manages the daily activities of the ESRB including examining, qualifying, licensing and regulating elevator contractors and mechanics as well as the qualifying and registering of locksmiths. Schedules and prepares fro monthly meetings of the Elevator Safety Review ESRB, including agenda preparation and documentation of actions taken and official minutes.
  • Provides initial evaluations on adequacy of the applications and complaints. Is responsible for providing all materials necessary for ESRB/Locksmith Program decision making and discussions. Is responsible for communications with all professionals, complainants, individuals testifying before the ESRB. Executes and communicates all ESRB and Locksmith Program  actions including requests for information, approvals, denials, and disciplinary actions for professional practices.
  • Manages complaint intake, file maintenance, scheduling of formal and informal hearings, referrals for investigation and all contact with complainants and respondents. Oversees and produces all correspondences required under the complaint process and seeks timeliness and fairness for both complainant and respondent.

MINIMUM QUALIFICATIONS

Education: Completion of 60 credit hours at an accredited college or university.

Experience: Two years of experience in administrative or professional work.

Notes:

1. Candidates may substitute experience as defined above at the rate of one year experience for 30 credit hours of education for up to 60 credit hours of the required education.

2. Candidates may substitute a Bachelor’s degree from an accredited college or university for the required education and experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required education and experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Customer Service experience

Experience working with a board, agency or association

Experience composing business correspondence

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (Department of Labor/DUI) to determine whether any monies are owed to Department of Labor/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS.

 All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION

Completed applications, required documentation, and any required addendums may be mailed to:  

Department of Labor Office of Administration

Attn: Tenisha Tunstall    20-002043-0002

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201  

For additional information, please contact Tenisha Tunstall at 410-767-2772 or via email Tenisha.Tunstall2@maryland.gov.  

The MD State Application Form can be found online  

Department of Labor is an equal opportunity employer. It is the policy of Department of Labor that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.