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Director, Supplemental Nutrition Assistance Program (SNAP) Office

Recruitment #19-005479-0021


This is a Management Service position, and serves at the pleasure of the Appointing Authority.




Department of Human Services

Family Investment Administration

Office of Programs

311 W. Saratoga Street

Baltimore, Maryland 21201-3500

Main Purpose of Job

The position serves as the Director of Supplemental Nutrition Assistance Program (SNAP) Office within the Department of Human Services (DHS), Family Investment Administration (FIA). This position is responsible for providing oversight, management and strategic direction for the statewide policy administration of the SNAP Bureau and provides analysis and recommendations to leadership within FIA and DHS executives regarding state and federal regulatory requirements. The incumbent in this position oversees policy development and implementation, program evaluation, and program improvement effort for the SNAP program; directs the operation of the Bureau of Special Grants, SNAP Outreach and SNAP Education Unit and the Elderly Simplified Application Project (ESAP); and ensures that critical services including mandated reports across the Administration are delivered efficiently and effectively, and  in compliance with state and federal regulations.


Provides customer service to both internal and external customers that meet or exceeds the standards set by the Department. Facilitates the planning and program management of SNAP and provide budget, policy, and resource allocation analyses for all SNAP programs. Establishes, reviews, evaluates performance standards and controls to ensure that program goals, objectives, benchmarks, and action plans are accomplished. Oversees Assistant Directors and ensures appropriate staff allocation based on operational needs and program goals. Leads the preparation and submission of several quarterly and annual reports. Ensures that SNAP policies are effectively administered statewide and collaborates with federal, state, and private agencies to provide management and strategic direction. Leads those responsible for the development and administration of SNAP policies. Directs the preparation of SNAP policies and procedural material for program manuals action transmittals, information memos and other instructional materials for local departments. Directs the interpretation of SNAP regulations contained in Code of Maryland Regulations (COMAR) and Code of Federal Regulations (CFR) and policies and procedures in the program manuals to FIA central, local department, other state and federal agency staff. Manages and interprets federal and state laws and regulations governing emergency feeding grants and SNAP outreach contracts. Develops monitoring tools, policy guidance, and training for local departments and conducts oversight of grantees on program initiatives. Oversees the ESAP and ensures application compliance for the DHS's Central Unit. Supervises the design procedures and development of forms for implementation and maintenance of programs. Oversees the translation, revision and reordering of forms to ensure adequacy of form supplies; and performs all other related duties as assigned.


Education: Bachelor's degree from an accredited college or university. 

Experience:  Four years experience in the administration of human service programs or experience conducting studies and analyses of programs, procedures, practices and organizations.


Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

  • Seven years of supervisory experience.
  • Seven years experience in the oversight, management and strategic direction of the Supplemental   Nutrition Assistance Program. 
  • Experience with Organizational Change Management.
  • Experience with Modified Adjusted Gross Income.
  • Experience and use of personal computer software such as Word, Excel, Access, PowerPoint, WebEx, etc., and mainframe computer Client Automated Resource and Eligibility (CARES), Maryland Health Connection (MHC), Electronic Case Management System (ECMS), State Verification Exchange System (SVES), Maryland Medicaid Information System (MMIS), Maryland Automated Benefits System (MABS), myDHR, etc.
  • Ability to plan, organize and direct the work of others.
  • Demonstrate ability to analyze current procedures and practices to develop short, medium, and long-term strategic plans.
  • Demonstrated written and oral communication skills.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided prior to hire.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.



If you have any questions about this recruitment, please call 410-767-7199. 

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application to: Attn: Kendra Young, Department of Human Services, Employment Service Unit, Room 142, 311 W. Saratoga Street, Baltimore MD 21201-3500.   

TTY  Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.