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Recruitment #19-004500-0005






Department of Human Services

Family Investment Administration

Bureau of Systems Modernization and Information Analysis

1100 Eastern Boulevard

Baltimore MD 21221


This position serves as lead worker position that provides technical policy and procedural program support to statewide users which includes worker, supervisory, and administrative level staff. Assisting with the management of system development, maintenance, and testing efforts for all of the programs administered by the FIA that are currently or will be incorporated into the Eligibility and Enrollment system in MDTHINK, CARES, myDHS, and other FIA systems. The development activities performed by this position include designing, developing, testing, implementing, and maintaining the automated systems needed to support the Family Investment Program and the users of the system. Monitoring systems migrations and mass modifications is an integral function of this lead position. Overseeing the work of new personnel, providing guidance and training to personnel, and reviewing/monitoring work completed by personnel prior to submission to the Assistant Director. 

This position designs, develops, tests, implements and maintains automated systems in the Family Investment Administration in accordance with federal and state rules and regulations. This includes implementation of future enhancements. Presents design to contractor and evaluates proposed design changes to ensure compliance with state and federal statutes. Coordinates and tracks the Data Integrity, Overpayments and Treasury Offset Program(TOP) referral processes to ensure compliance with USDA FNS regulations. Develops procedures for Local Departments of Social Services as federal and state welfare reform changes are mandated in the use of the automated system and its impact on local workflow. Assesses system impact of changes in policies and procedures. Assists Director in establishing priorities for implementation of system changes. Maintains the on-line Help Text and Users Manual to reflect current policies and procedures. Trains staff on how to perform the above job functions and review work completed.


Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

EDUCATION: Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems.

EXPERIENCE: Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms.


 1. Graduation from an accredited high school or possession of a high school equivalency certificate and two additional years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms may be substituted for the required education.

 2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience and education.



Limited to employees working for the Maryland Department of Human Services only.




Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. 

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. 

You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application.  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire. 



The online application process is STRONGLY preferred.  If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, 311 W. Saratoga Street, Room 134, Baltimore, Maryland 21201. All mailed documents must include the applicant's name and the job number and must be received by 5 P.M on the closing date. 

Resumes will NOT be accepted in lieu of completing the application.   

Please upload any requested supporting documentation. Resumes are not required. If you are unable to upload, please fax the requested information to 410-333-0882.  Only additional materials that are requested will be accepted for this recruitment.

If you have any questions concerning the recruitment process for this position, please call 410-767-7414. TTY Users: please call via Maryland Relay.    

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.   

People with disabilities and bilingual applicants are encouraged to apply.  

We thank our Veterans for their service to our country and encourage them to apply.