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Recruitment #19-003438-0001


The Department of Labor, Licensing and Regulation (DLLR) is accepting applications from all qualified applicants for the position of Licensing and Regulation Investigator II.  This position is limited to current State of Maryland employees only.




500 North Calvert Street, Baltimore, Maryland 21202

Main Purpose of Job

The main purpose of this position is to research, meditate, negotiate and resolve complaints filed with the Maryland Home Improvement Commission. To initiate administrative and/or criminal proceedings against home improvement contractors, to provide detailed information to citizens regarding the Home Improvement Law and Regulations.


Duties of this position include, but are not limited to:

  • Investigates/mediates home improvement complaints between homeowner and contractor using interviewing and negotiating skills, knowledge of licensing regulations, and ability to interpret home improvement contracts, and knowledge of building codes, both local and regional. Convenes site meetings with homeowner and contractor to observe the area of complaint. Discusses and determines appropriate action to resolve complaint, and recommends a consultant in necessary to investigation. Consults with local, regulatory code agencies, state, local and federal law enforcement offices and other agencies to determine violations.
  • In criminal cases, prepare case by gathering relevant evidence in order to give maximum assistance to State's Attorney, prepares charges for presentation to Court Commissioner, submits application of charges to appropriate District Court Commissioner to obtain summons or warrant. Appear in court representing the Home Improvement Commission, negotiates plea with defendant on behalf of the State's Attorney for restitution, penalty, etc. and testifies at administrative court proceedings and regulatory hearings.
  • Answer telephone inquiries, assist walk-in customers and suggest appropriate action for consumers and contractors to address  their concerns about complaints, claims and general information.
  • Reviews claims and complaints prior to presenting to legal department to assure that all pertinent documentation is included to ensure that case is legally sufficient to proceed if a hearing Is recommended.
  • Develops, composes and directs communication to complainants, contractors, attorneys and other local, state and federal agencies providing progress updates, responding to inquiries and complaint resolution.
  • Reviews case file to determine jurisdiction, statue of limitations and to ensure that appropriate notifications are forwarded to contractors and homeowners.
  • Maintain daily case logs, bi-weekly itinerary, monthly statistics and mileage reports.
  • Perform  other related duties as assigned.


Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience conducting investigations of alleged non-compliance with state laws and regulations, which govern the licensing and practices of business occupations and professions.


1. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Compliance Inspection and Support  classifications or Compliance Inspection and Support  specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year-for-year basis for the required experience.




Preference will be given to applicants that possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

Administrative, civil and/or criminal knowledge or experience.

Prior law enforcement experience.

Experience conducting thorough investigations and managing a heavy caseload.

Experience with investigating complaints.


Limited to current State of Maryland employees only.


Employees in this classification may be assigned duties that require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.


Upon appointment, persons possessing a business occupational and professional license or participating in any outside activity which may be deemed a conflict of interest by the Secretary of the Department of Labor, Licensing and Regulation will be required to put same in an “Inactive” status.

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.


Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.


All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered.

For positions that require Bachelor/Master Degree etc:

Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. (302) 737-8715 or World Education Services Inc. 1-800-932-3897 or (202) 331-2925.


The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.



The online application is STRONGLY preferred. However, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted.


Completed applications, required documentation, and any required addendums may be mailed to:  

DLLR Office of Administration

Attn: Ernestine Hyman    19-003438-0001

1100 N. Eutaw Street, Rm. 101

Baltimore, MD 21201  

For additional information, please contact Ernestine Hyman at 410-230-6298 or via email  

The MD State Application Form can be found online.  

Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.
Apply via Paper Application. You may also download and complete the Paper Application here.